Contact Center as a Service ("CCaaS") - Category Definition

A Contact Center as a Service (CCaaS) company is a company that provides a customer experience solution that provides the capabilities required to route inbound customer interactions to call center agents.

Cloud-based CCaas solutions let businesses only buy necessary tech and reduce reliance on in-house IT.Because CCaaS platforms are highly customizable, businesses can modify the solution to meet their evolving needs and requirements over time.

CCaaS solutions are often used by businesses that want to improve their customer experience and reduce costs.

At CXspy, we track 70 companies in the CCAAS category. Only a few of these companies are shown below. Subscribers can access details about all 70 companies in the CCAAS