Distrobird Contact Center as a Service (CCaaS)

Distrobird is a sales engagement platform designed for fast-growing small and medium-sized businesses (SMBs), startups, and agencies. It aims to streamline and unify various sales and customer engagement activities to help businesses grow their revenues without relying on a patchwork of expensive enterprise solutions. Distrobird offers a free-to-start model, allowing unlimited teams and users to utilize its basic features. The platform emphasizes ease of use, self-service setup, and comprehensive support, including bi-weekly webinars to assist users in scaling their customer acquisition efforts. Their customer success team is also available to help with migration, ensuring that data, templates, and automations are seamlessly integrated into the platform.

Distrobird’s product offerings are robust and cater to a wide array of sales and customer engagement needs. The platform includes features such as cold email and SMS sequences, inbound and outbound call capabilities, a unified inbox for managing multiple communication channels, and form tracking for capturing leads. Furthermore, the platform supports granular role-based access control to configure specific roles for sales, support, and customer success teams. Distrobird also facilitates easy importation of customer lists and CRM data, ensuring that businesses can transition to the platform without hassle. This suite of tools is designed to provide a comprehensive solution for growing companies looking to manage their sales processes more effectively and efficiently.

Distrobird offers a comprehensive call center and customer engagement software designed to integrate various sales, support, and customer success workflows into a unified platform. Key features include:

1. **Multi-Tenancy**: Enables setting up sales, support, and customer success roles with granular role-based access control, providing the necessary tools for customer-facing teams to grow the business.

2. **Cold Email & SMS Sequences**: Allows users to manage outbound communication efforts through automated email and SMS campaigns.

3. **Inbound and Outbound Calling**: Facilitates both inbound and outbound call handling within the platform, ensuring seamless communication with prospects and customers.

4. **Unified Inbox**: Consolidates different communication channels such as email, SMS, and inbound calls into a single, manageable inbox for streamlined interactions.

5. **Form Tracking and Lead Routing**: Captures leads through form tracking and efficiently routes them to the appropriate team members for follow-up.

6. **Free and Easy Migration**: Offers support for importing customer or prospect lists, CRM data, templates, and automations at no cost, making the transition to Distrobird smooth and effortless.

7. **Self-Service Onboarding**: Users can start using the platform for free without needing a demo or credit card, with optional upgrades to advanced features as the business grows.

8. **Education & Training**: Provides bi-weekly webinars to assist users in maximizing the platform's capabilities, from initial setup to advanced campaign strategies.

Distrobird aims to cater to fast-growing small businesses by providing all the necessary tools in one place, without the need for multiple disparate systems.

Distrobird offers a variety of pricing plans to suit different business needs. The pricing plans include:

1. **Free Plan:** Distrobird provides a free tier that allows access to their platform in a limited capacity, without requiring a credit card.

2. **Startup Plan:** This plan is priced at $8 per month for access to a shared inbox or $25 per month for sequences and voice capabilities.

3. **Growth Plan:** The growth plan is available at $50 per month.

4. **Enterprise Plan:** For larger businesses or those requiring more extensive features, the enterprise plan is priced at $75 per month.

Additionally, Distrobird charges users for inbound and outbound SMS and calls on a usage basis. Calls are billed per minute, while SMS charges are applied per message. Users need to maintain enough credit in their Distrobird balance to utilize these features. There's flexibility to combine different products for enhanced value, and the plans can be changed or canceled anytime, although there are no refunds for unused periods.

Customers and users of Distrobird.com include:

1. **rapidre.co**: A social recommendation platform that assists e-commerce businesses in turning their customers into evangelists by implementing referral marketing programs directly on their sites.

2. **Networktest&emulation**: A company based in Silicon Valley, CA, specializing in data network protocol testing and WAN emulation. The company boasts a client base that includes major corporations such as Apple, Cisco, Hewlett Packard, Nokia, Sony, BMW, IBM, AT&T, Intel, Broadcom, Microsoft, Motorola, Palo Alto Networks, Qualcomm, and VMware.