VOISO Contact Center as a Service (CCaaS)

Voiso is a modern end-to-end cloud contact center software company that has significantly grown to facilitate tens of thousands of interactions daily through VOIP technology. This cutting-edge platform specializes in enhancing customer service experiences by allowing businesses to connect with their customers across multiple channels effectively. With its roots and headquarters in Singapore, Voiso has expanded its global presence, establishing a network of offices, data centers, and Network Operations Centers (NOCs) worldwide, aimed at delivering unparalleled service to clients across various industries. The company's commitment to innovation, as evidenced by their dynamic office in Larnaca, Cyprus, underscores their dedication to fostering a culture of collaboration and continuous growth. Voiso positions itself as not just a provider of call center software but as a beacon of modernization in the way businesses interact with their consumers.

At the heart of Voiso's offerings is their comprehensive call center platform, which simplifies customer service by integrating six communication channels, including WhatsApp, FB Messenger, Instagram DM, Telegram, and Viber. This cross-channel functionality ensures that businesses can meet their customers on their preferred platforms, providing a seamless service experience. Features like real-time dashboards, customizable widgets, and access to 57 best-practice metrics enable businesses to track performance, measure ROI, agent capacity, and campaign effectiveness efficiently. Voiso's Agent Desktop application pushes the envelope further by offering a unified interface for managing customer interactions across these various channels, ensuring agents can provide exceptional service without the hassle of switching between different applications. Their pricing model, which only charges for active agents, and the provision of enhanced flexibility and advanced features for larger teams, showcase Voiso's commitment to fair pricing and scalable solutions for businesses of all sizes.

Here are the main features and services Voiso.com offers:

**Multi-Channel Communication**: Voiso enables customer service representatives to connect with customers through a wide variety of communication channels, such as WhatsApp, Facebook Messenger, Instagram Direct Messages, Telegram, and Viber.

**Real-Time Dashboards**: Voiso provides real-time dashboards that allow businesses to track performance and unlock the full potential of their teams. These dashboards are customizable, featuring charts, graphs, and counters that display metrics important to the business. The platform offers 57 best-practice metrics, including ROI, agent capacity, and campaign performance, allowing for comprehensive monitoring and analysis.

**Customizable Widgets**: The platform provides fully customizable widgets, enabling users to create and modify widgets as needed with just a few clicks.

**Auto-Answer and Easy Agent Status**: Voiso improves call center efficiency with features like Auto-Answer, which automatically connects inbound, outbound, or click-to-call communications based on an agent's status. Additionally, the platform offers an easy agent status feature, streamlining the process of managing agent availability and engagement.

**Single Pane of Glass for Agents**: Designed with usability in mind, Voiso's single pane of glass for agents simplifies the management of customer interactions across multiple channels.

**Cloud-Based End-to-End Contact Center Software**: Voiso is a modern, cloud-based solution that offers end-to-end capabilities for contact center operations. The platform supports multiple forms of communication, including calls, SMS, and messages through various messenger apps. Voiso is engineered to ensure meaningful and productive conversations between businesses and clients, supported by proprietary AI tools that drive operational efficiency to its peak.

Voiso.com offers a flexible pricing model tailored to the needs of businesses of various sizes and operational demands, ensuring that they only pay for the active users every month. This approach allows businesses to scale their operations without worrying about fixed costs or long-term commitments. Voiso has structured its pricing into different categories, catering to a broad spectrum of customer needs:

1. For teams just getting started or small operations that need a quick and easy setup, Voiso offers a **Start-up** plan priced at **$49 per month per active user**. This plan is ideal for small teams looking for an affordable and efficient way to deploy a cloud call center solution.

2. For larger teams that require enhanced flexibility, advanced features, and capabilities to manage more complex operations, Voiso offers a **Pro** plan. Although the specific price for the Pro plan is not directly stated, it's positioned as a solution for businesses needing more than the basic offerings.

In addition to these plans, Voiso emphasizes the absence of up-front costs, the ability to deploy and customize the solution within an hour, and the option to port numbers in or purchase new ones directly through the platform, which can provide direct, low-latency access to regional voice carriers. They also offer a **free 14-day trial**, allowing businesses to test the system with a select group of agents without needing to fully transition from their current software immediately. This trial period is a valuable feature for companies looking to compare Voiso's capabilities and performance against their current solutions comprehensively.

Voiso positions itself as a tailored solution that can be adapted to the specific needs of businesses, particularly those operating outbound sales, customer service call centers, or BPOs. The company's pricing model, combined with its robust feature set and the ability to easily scale operations, makes it a competitive option for businesses looking to optimize their call center functions.

Customers of Voiso include:

-Karma Hotels

-Airpaz

-Grupo Garflo

-Booking Agora

-BlueCalls