Webex

HQ: United States
Founded Year: 1984
Phone: (408) 526-4000
Company Type: Privately Held
Category: CCAAS
This is CXSpy's primary classification of the Webex software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Webex software.

Description:Webex is Cisco’s collaboration and contact-center product line. Webex Contact Center is a cloud CCaaS application that uses Cisco AI Assistant and Webex AI Agent for digital and voice self-service, real-time agent guidance, conversation summaries, quality management, journey orchestration, workforce optimization, and analytics. The same brand covers Webex Meetings, Calling, Messaging, devices, and the Webex App Hub. Buyers treat Webex Contact Center as an enterprise CCaaS choice that sits on Cisco security and networking. Parent Cisco Systems, Inc. was founded in 1984, is headquartered at 170 West Tasman Drive, San Jose, trades as Nasdaq: CSCO, reported FY2026 revenue of $63.3 billion, and employed 86,200 people as of the FY2025 10-K (latest headcount sourced). WebEx Communications itself was founded in 1995 and acquired by Cisco in May 2007 for $3.2 billion. A Forrester TEI study cited on the product page claims 304% ROI over three years; that is vendor-sponsored research, not an independent ranking.

Webex Contact Center as a Service (CCaaS)

About Webex

Webex is a product line of Cisco Systems, Inc. (Nasdaq: CSCO), not a separate public company. Parent HQ is San Jose; Cisco was founded December 10, 1984. Webex Contact Center is the CCaaS offer: AI agents, agent assist, QM, WFO, and journey data on Cisco’s cloud, while Meetings and Calling remain the collaboration franchise. Cisco FY2026 revenue was $63.3 billion (year ended July 25, 2026). Employee count of 86,200 is from the FY2025 10-K as cited on Wikipedia; a FY2026 headcount was not fetched. WebEx Communications was founded in 1995 and bought by Cisco in 2007. Official customer stories name Maersk, DB Schenker, Springfield Clinic, and BankVic.

Webex Features

1. Webex AI Agent — Automated digital messaging and voice self-service with contextual AI.

2. Cisco AI Assistant — Real-time suggested replies, customer context, and knowledge for agents.

3. Conversation summaries — AI wrap-up summaries, follow-ups, and wrap-up codes.

4. Quality Management — Automatic analysis of human and AI interactions for coaching.

5. Omnichannel engagement — Voice and digital channels with AI routing and journey data.

6. Workforce optimization — Staffing and WFO tools on the contact-center platform.

7. Customer journey orchestration — Connected contextual data and business-system integration.

8. Webex App Hub — Partner and developer integrations on the Cisco/Webex stack.

Webex Pricing

Webex Contact Center is sold as Cisco/Webex enterprise subscriptions (often via partners). A current public dollar rate card was not captured from webex.com in this pass. Treat CCaaS as sales-led / quote-based. Meetings SKUs have separate consumer/business list prices on Webex/Cisco commerce pages.