Aloware Contact Center as a Service (CCaaS)

Aloware is a company established in sunny Los Angeles, not from the humble beginnings of a garage, but atop the expertise of its founders, Anoosh and Sohrab, who have a rich history of working as consultants in the contact center and cloud communication realm. Prior to Aloware's inception in 2018, these founders were instrumental in aiding businesses transition to new communication technologies, from cloud-based phone systems to automating routine follow-up tasks. Their vision was clear: to devise a comprehensive solution that would enable businesses of all scales to harness the power of automation not only to expand but also to enhance customer experiences significantly. This entrepreneurial spirit and innovative approach led to the creation of Aloware, a company that provides streamlined communication solutions to improve operational efficiency and customer engagement.

Aloware specializes in offering a slew of products and services geared towards revolutionizing the way businesses interact with their customers. At its core, Aloware provides an omnichannel cloud-based phone system and customer engagement platform tailored specifically for small and medium-sized businesses (SMBs). This platform is rich in features, including native CRM integrations, VoIP phone services, SMS text messaging, and email communications, which allows SMBs to manage all their customer interactions from a unified dashboard. Such integration facilitates easier tracking of interactions, prioritizes leads and support tickets, and ensures timely follow-ups. Additionally, Aloware boasts a TCPA-compliant Power Dialer and an in-app AI chatbot named AlohaBot, designed to boost call productivity and offer intelligent customer service support respectively. The company also offers managed services like A2P 10dlc registration and complies with calling and texting regulations, ensuring businesses can communicate with confidence and compliance.

Aloware offers a number of features designed to enhance the efficiency and reach of sales and customer support teams. Here are the main features and capabilities provided by Aloware:

### Automated Dialer

This feature allows users to quickly go through their leads list, making calls efficiently. If a customer is unavailable, Aloware automatically sends them a text, streamlining the follow-up process.

### SMS Marketing

Aloware excels in SMS marketing, offering tools for home sellers and wholesale real estate to significantly increase their contract acquisition through SMS marketing and dialing combinations.

### Customization and Flexibility

Aloware offers significant customization options, allowing businesses to tailor the platform to their specific needs.

### Mobile Application

The Aloware mobile app enables business on the go, allowing users to be always available for their leads.

### Comprehensive CRM Integration

Aloware integrates natively with popular CRM platforms such as HubSpot, Salesforce, Zoho, and Pipedrive. This integration facilitates efficient workflow as it logs all calls and texts directly into the CRM and provides contact information before answering calls.

### Advanced Reporting and Analytics

The platform offers advanced reporting features, enabling businesses to monitor performance metrics in real time. Customizable dashboards provide valuable insights into the team's performance, call queue statuses, and more.

### AI-Driven Features

Aloware's AI-driven power dialer and sequence builder allow sales teams to make over 300 calls daily and scale up their text campaigns efficiently. These tools automate outbound efforts, turning them into opportunities for inbound engagement.

### Scam Protection and Compliance

Aloware works on navigating the complex landscape of call blocking and spam reports, ensuring high deliverability and compliance with regulations like STIR/SHAKEN and A2P 10DLC.

### Multichannel Support

Beyond traditional call and SMS capabilities, Aloware supports omnichannel communication, catering to modern customers' preferences. This multi-channel approach ensures businesses can interact with their customers on their favorite platforms.

Aloware offers various pricing plans to cater to different team needs, including plans suitable for sales and support teams. Their pricing structure is centered around three main plans, each offering unlimited inbound minutes and tailored features.

1. **iPro Plan**: Ideal for teams focusing primarily on inbound calls and texts. The pricing for the iPro plan is as follows:

- Monthly plan: $40 per month

- Quarterly plan: $30 per month

Key features include unlimited calls in the US and Canada, dedicated numbers, 2-way SMS/MMS, click-to-call extension, smart IVRs and call routing, a live dashboard, call recording and instant reports, integration with over 20 CRMs, and mobile and desktop apps.

2. **uPro Plan**: Designed for contact centers looking to enhance their operations with both inbound and outbound calling features. The pricing for the uPro plan is as follows:

- Monthly plan: $70 per month

- Quarterly plan: $60 per month

In addition to iPro features, the uPro plan includes bulk SMS/MMS and sequence messaging, a Power Dialer, tools for call coaching and team collaboration, customizable tags and note templates, integration with APIs and webhooks, and advanced call management features.

3. **xPro Plan**: Tailored for teams seeking AI-driven solutions to analyze calls, automate follow-ups, and streamline workflows. The pricing for the xPro plan is as follows:

- Monthly plan: $90 per user

- Quarterly plan: $80 per user

The xPro plan builds on uPro by adding AI-powered call analytics and scoring, automated lead follow-up systems, seamless workflow automation, custom integration capabilities, and 24/7 support from a dedicated team.

Additionally, Aloware offers a managed A2P 10dlc registration service for a one-time fee of $500, aimed at enterprise accounts.

Aloware provides a 7-day free trial without the need for a credit card, allowing potential users to explore the features of their plans before committing. The company emphasizes a flexible and transparent pricing model, with explicit mentions of additional charges such as phone number rentals and automated activities to avoid surprise costs.

Customers of Aloware include:

-JobNimbus

-closers.io

-Coding Dojo

-DealMachine

-Fresh Start Financial Group, Inc.

-Giggster

-Grant Cardone

-GuideCX

-Job Nimbus

-JustPressOne

-LendingWise

-Precursor Media

-RocketOffr

-The Speaker Lab

-Vitalis