Vonage

HQ: United States
Founded Year: 2001
Company Type: Privately Held
Category: CCAAS
This is CXSpy's primary classification of the Vonage software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Vonage software.

Description:Vonage is a cloud communications brand of Ericsson that sells Communications APIs (messaging, voice, video, verification), unified communications, contact-center applications, and network-powered identity/security APIs. The official homepage markets developer APIs, UCaaS, and CCaaS and states 100,000-plus businesses, 1.6 million-plus registered developers, and 25 billion minutes and messages terminated yearly. Buyers use Vonage APIs to embed communications in products, or buy contact-center and business-phone plans (the site points to “see plans” / “see pricing”). Vonage began as Min-X in 1998, took the Vonage name in 2001, and was a Nasdaq-listed consumer VoIP provider before shifting toward APIs and business comms. Ericsson completed its $6.2 billion acquisition on July 21, 2022; Vonage operates as a subsidiary and no longer has its own ticker. Headquarters remain associated with Holmdel Township, New Jersey.

Vonage Contact Center as a Service (CCaaS)

About Vonage

Vonage Holdings Corp. is a Holmdel, New Jersey cloud-communications company founded as Min-X in 1998 and rebranded Vonage in 2001. It is a wholly owned subsidiary of Ericsson (acquisition closed July 21, 2022, for $6.2 billion) and is not separately listed. The product set is CPaaS APIs plus UCaaS and contact center. Developers and CX teams use Vonage to send messages, place calls, run contact-center agents, and consume network APIs. Current standalone revenue and headcount are not published in a Vonage 10-K after the take-private and are left null. Named customer stories on the homepage include Doxy.me, HotelBeds, and Ronlight.

Vonage Features

1. Communications APIs — Messaging, voice, video, and verification APIs for product teams.

2. Network-powered solutions — Identity, security, and CX APIs that use carrier network signals.

3. Contact Centers — Agent tools and insights for cloud contact-center operations.

4. Unified Communications — Global business calling and collaboration.

5. Vonage AI — Vendor-marketed AI for customer engagement (homepage customer story).

6. Programmable video — Used in telehealth-scale sessions per the Doxy.me story.

7. Developer platform — Official claim of 1.6 million-plus registered developers.

Vonage Pricing

Vonage lists “see plans” for contact center and “see pricing” for UCaaS; API usage is typically consumption-based. A current public dollar rate card was not captured from vonage.com in this pass. Treat enterprise CCaaS as sales-quoted and confirm API unit prices on the developer portal.