Telebroad Contact Center as a Service (CCaaS)

Telebroad is a company situated in Brooklyn, New York, established by three visionaries with an aim to transform the realm of business communications. This firm has diligently worked toward providing more than 50,000 businesses throughout the United States with an alternative to traditional phone systems by leveraging new technology. Telebroad prides itself on its commitment to direct communication and earnest service, delivering advanced, reliable communication technology at significantly lower costs compared to conventional systems. They offer a customer-centric service without the burden of long-term contracts, hefty installation fees, or outsourced customer support. Their cloud-based system is designed to be user-friendly, scalable, and flexible, ensuring that businesses of any size and industry can benefit from their services.

Regarding the products or services offered, Telebroad specializes in a comprehensive suite of features including their TeleConsole, an advanced web interface that affords users seamless online access to various communication tools such as voicemails, eFaxes, business SMS, chat logs, and more. The company’s offerings are highlighted by features like caller ID extras for both inbound and outbound calls, enhancing the efficiency of call center operations by providing detailed information about the client reaching out. Telebroad’s infrastructure also encompasses cutting-edge IP phones compatible with their cloud PBX system, ensuring an optimum broadband communication experience. Their hosted PBX solution exemplifies flexibility and scalability with no requirement for additional equipment for expansion, complemented by a robust platform for analytics and reporting, enabling businesses to manage communications more effectively. Moreover, Telebroad promotes a unified hosted PBX integrated in the cloud, delivering a linked communication experience across various platforms, ensuring that remote, overseas, and satellite employees have full connectivity to their central office features.

Telebroad.com offers a comprehensive suite of features and services designed to enhance business communication and efficiency. Key features of their offerings include:

1. **Caller ID Extras**: For both inbound and outbound calls, Telebroad provides enhanced caller ID features. Inbound calls show the caller's ID along with the dialed number, extension, and department, offering specific insights into the client's intentions. For outbound calls, extensions can be tied to the company’s main number for easier client-agent reconnection.

2. **Cloud-Based PBX System**: Telebroad eliminates the need for bulky hardware through a plug-and-play design employing professional desk phones that operate on the cloud. This approach allows for a smooth transition with minimal setup hassles, ensuring businesses stay always connected with virtually no downtime.

3. **Management Dashboard**: A user-friendly dashboard is available for managing calls, accessing data and analytics, and monitoring team activities, facilitating efficient administration of business communications.

4. **Mobility and Flexibility**: Telebroad’s services boast extensive mobility features, call forwarding, mobile softphone capabilities, and online voicemail access. The system is highly flexible, allowing for easy scalability and geographical flexibility without the need for additional equipment or wiring.

5. **Analytics & Reporting**: Businesses can administer their communications with real-time statistics on usage, call times, and detailed reports for productivity insights and issue identification.

6. **Cost Savings**: The hosted PBX solution offered by Telebroad promises lower costs compared to traditional phone systems, with savings on infrastructure, maintenance, and monthly bills.

7. **Unified Communications**: Hosting in the cloud allows for a unified experience with full access to messages, records, archives, call details, and reports from one account, enhancing operational coherence across the business.

8. **Telebroad Apps and Integrations**: The platform offers apps such as the Desktop TeleConsole and integrations with Zoho CRM through Zoho PhoneBridge, alongside API support for tailored functionalities and real-time push notifications.

9. **Additional Support for IT Managers**: Telebroad provides extensive resources for IT managers, including provisioning guidelines, operation manuals for a range of supported phones, system feature explanations, and guidance on telephone number management, porting, and emergency services setup.

These features, combined with Telebroad's commitment to easy setup, 24/7 support, and its seamless integration of communication tools, position it as a versatile choice for businesses looking to optimize their communication systems.

Telebroad provides a variety of Toll-Free numbers to accommodate different brands. Their packages are based on a flat-rate fee for each number with no per-minute charges. This allows U.S. and Canadian clients to call your company without incurring any long-distance or local charges, enhancing the calling experience and indicating a serious commitment to customer service and accessibility.

Telebroad.com serves a wide range of customers, offering solutions like business phone systems, eFax, SMS, and call centers. Their services are designed to meet the needs of various industries, enhancing communication efficiency and effectiveness. The information provided does not mention specific customers or case studies detailing user experience with Telebroad's services. Therefore, without specific customer or user companies mentioned in the provided content, it's not possible to highlight particular examples of Telebroad's clientele from the given information.