C1 Contact Center as a Service (CCaaS)

ConvergeOne, known as C1, positions itself as a premier IP-enabled, services-led, customer experience solutions provider, focusing on the creation of deeper and more meaningful connections between businesses and their customers. With a strong emphasis on transforming the customer experience by bridging the gap between the physical and digital worlds, C1 aims to create a seamless interaction environment that fosters strong foundations for lasting partnerships. Under the leadership of CEO Jeffrey Russell, the company stresses the importance of every customer building valued connections, serving over 10,000 clients by helping them enhance these interactions. The dedication to providing a superior customer experience is also reflected in their impressive Net Promoter Score (NPS) of 80, categorizing them in the World Class satisfaction level for four consecutive years—a testament to their commitment to delivering high levels of customer satisfaction and responsiveness.

C1 offers a wide array of personalized professional and managed services tailored to meet the unique IT needs of businesses across various sectors. Focused on areas including networking and contact center solutions, ConvergeOne stands out for its comprehensive service offering that spans hardware and software, supported by industry expertise and the flexibility to collaborate with multiple technology vendors. This holistic approach ensures that businesses can not only optimize their operations but do so in a way that aligns with their core business objectives, allowing them to focus more on their primary operations while C1 handles the complexities of their IT requirements. The company’s strategic pivot to the One C1 strategy further reinforces its commitment to delivering scalable, secure network solutions and integrated communications centered around a human experience, underpinned by a simplified go-to-market strategy, critical infrastructural scalability, and security in an increasingly AI-driven marketplace. With more than 5,600 technical certifications and operations across North America, including three Customer Success Centers, C1’s solutions are designed to meet the evolving demands of the market, ensuring their clients are at the forefront of innovation and security.

ConvergeOne (C1) positions itself as a leading IP-enabled, services-led customer experience solutions provider, catering to over 10,000 customers who seek to enhance their connections with their audience. The organization focuses on blending the physical and digital worlds to develop seamless customer experiences, underlined by a foundation of lasting partnerships with their clients as emphasized by their CEO, Jeffrey Russell.

The firm introduces C1Conversations, a unique offering aimed at radically transforming customer and agent experiences without the need to replace existing infrastructure or the valuable knowledge amassed over years. Utilizing a technology-agnostic microservices architecture, C1Conversations enables the integration of legacy data, applications, and systems in a flexible manner. This platform is unparalleled in the market, backed by ConvergeOne's comprehensive partnerships, technology base, and dedication.

ConvergeOne also extends its expertise to state and local government sectors, providing technology solutions with key features like hyper-location tracking, Bluetooth Low Energy support, terminal navigation, heat mapping, and storefront enhancements. Their approach is customizable, adapting to the specific needs and processes of government organizations. By selecting the best technology platforms and leveraging authorized reseller and GSA approved status, ConvergeOne can work within restricted budgets, offering sophisticated unified communications solutions expected in the private sector, without the need for a costly and time-consuming RFP process.

Expanding its portfolio, C1 Government Solutions is introduced as a federally-focused subsidiary, delivering mission-critical projects on time and within budget across various federal agencies. Their services encompass Cloud, Digital Transformation, Cyber Security, Data Governance, Emerging Technology, and Government 4.0 solutions, supporting the full project lifecycle from consultation to ongoing management. This comprehensive portfolio positions C1 as an industry leader in various domains, supported by a nationwide team of certified experts.

The company states its commitment to transforming the industry through connected experiences that make a lasting impact on its customers, teams, and communities. With an NPS of 80, indicating a world-class level of customer satisfaction for four consecutive years, C1 commands a strong industry presence. Their success is further bolstered by collaborations with Fortune 100 companies and numerous global partners, holding over 5,600 technical certifications and operating three Customer Success Centers across North America. This wide-reaching expertise and infrastructure underline ConvergeOne’s capability to deliver innovative, secure customer experience solutions across various sectors.

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ConvergeOne, now also known as C1, serves a wide variety of customers through its advanced technology solutions, including more than 10,000 daily users who leverage its services to forge meaningful connections through innovative and secure experiences. The company prides itself on a customer-centric approach, a fact underscored by an impressive Net Promoter Score (NPS) of 80, which places it in the World Class category for the fourth consecutive year. This high level of customer satisfaction and responsiveness is achieved through C1's deep domain expertise and its collaboration with industry-leading partners.

C1's customer base includes a significant portion of the Fortune 100 companies, demonstrating its capability to meet the demands of high-profile, global enterprises. These collaborations are built on C1's extensive technical certifications—over 5,600 across its engineering teams in North America—and its comprehensive approach that covers the total lifecycle of technology solutions. Through these efforts, C1 ensures that its offerings are not only about enabling technology but about enhancing the human experience across all levels of interaction and communication.

In summary, customers of ConvergeOne (C1) span a broad spectrum from leading global enterprises, including the Fortune 100, to over 10,000 users across various industries. These users rely on C1 for its world-class customer support, deep technical expertise, and its innovative approach to creating connected experiences.