Mitrol

HQ: Argentina
Founded Year: 1986
Phone: +5491145743131
Est. # Employees: 110
Revenue: 21.6M
This is merely an estimate of annual revenue for Mitrol.
Company Type: Privately Held
Category: CCAAS
This is CXSpy's primary classification of the Mitrol software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Mitrol software.

Description:Mitrol ofrece soluciones innovadoras para la Atención y Gestión de Clientes, brindando experiencias ágiles, informadas y omnicanales sin interrupciones. Construimos soluciones de principio a fin para operar, gestionar y controlar de modo consistente y unificado las interacciones entre sus clientes y su empresa. Los productos Mitrol son soluciones modulares, que se complementan entre sí según los requerimientos y necesidades de cada cliente en particular, ofreciendo un crecimiento gradual y personalización a múltiples modelos de negocios. Ofrecemos tecnología estable, integrada e innovadora, y acompañamiento operativo para que juntos diseñemos una experiencia de contacto única con sus clientes.

Mitrol Contact Center as a Service (CCaaS)

About Mitrol

Mitrol is a company deeply immersed in the technology and customer experience (CX) sector, specializing in providing expert solutions for contact centers. With a robust history of over 35 years in the industry, Mitrol has established itself as a key player, continuously helping businesses of varying sizes to optimize their services and offer memorable experiences to their customers. The company is driven by a team of passionate professionals dedicated to leveraging technology to enhance business objectives, ensuring the continuity and stability of the solutions they deliver.

Mitrol offers a comprehensive suite of products and services designed to meet the evolving needs of contact centers. Among its offerings, the company provides a Conversational Omnichannel Contact Center, which reflects its dedication to innovating valuable technology for its customers. Mitrol's solutions include a Cloud Contact as a Service (CCaaS) platform, integrating the latest in cloud computing and omnichannel communication with an open solution approach. This platform boasts features such as Artificial Intelligence automation, facilitating external system connections and enhancing service uptime. Additionally, Mitrol has developed a unique video call software tailored for contact centers that supports document sharing and messaging, alongside a predictive dialer equipped with a special algorithm designed to optimize agent productivity by predicting call timing and effectiveness.

Mitrol Features

Mitrol.net positions itself as a sophisticated provider in the call center software space, catering to businesses with a suite of services and features designed to enhance operational efficiency and customer engagement. Mitrol offers a broad range of functionalities, prominently highlighted by its conversational and omnichannel AI-powered technology. This technology is built to empower high-performance contact centers by facilitating seamless interactions across various communication channels.

One of the core features of Mitrol is a call management capability. This includes the ability to manage and track all past and future calls efficiently, which is essential for maintaining high levels of customer service and operational oversight. Additionally, Mitrol promotes easy integration with popular email services like Gmail, Outlook, and Yahoo.

Mitrol's telemarketing solutions include a powerful predictive dialer system. This system is equipped with features like WhatsApp integration, artificial intelligence, and comprehensive automation of lead flows, daily reports, audits, and back and front office interactions.

The Mitrol dialer system includes an Automatic Call Distributor (ACD) capabilities for automatic and omnichannel distribution of interactions, coupled with a unique recorder feature. This recorder is not just for call logging; it also incorporates a live voice detector and a service that monitors and analyzes audios to ensure that agents are connected only with live respondents, significantly enhancing productive time by minimizing diversions to voicemails.