Kixie Contact Center as a Service (CCaaS)

Kixie.com, officially known as Kixie Inc., is a sales engagement platform founded in 2013. This platform offers automated calling and texting features to enhance sales team performance, providing tools like automated call distribution, AI algorithms for meaningful conversations, local and toll-free phone numbers in various countries, regulatory compliance features, custom voicemail creation, call forwarding, text messaging capabilities, and more.

Trusted by over 5000 sales teams worldwide, Kixie aims to streamline sales processes, boost productivity, and facilitate better connections with leads through its integrated voice products and CRM solutions

Kixie.com offers a sales engagement platform designed to enhance sales team performance through easily automated calling and texting functionalities. Kixie.com features include:

1. **Automatic Dialing**: Kixie includes an auto-dialer function that streamlines outbound operations by dialing a list of numbers automatically.

2. **Local Caller ID**: To improve connection rates, especially during cold calls, Kixie offers local presence dialing. Kixie uses a pool of over 50,000 numbers for global local presence.

3. **Voicemail Drop**: Kixie allows users to leave pre-recorded voicemails for prospects efficiently, bypassing the need to wait for the voicemail prompt, thus saving valuable time.

4. **Call Routing**: Sophisticated call routing algorithms within Kixie ensure that callers are connected with the best available agent based on several factors such as call type, customer location, or agent availability, thereby optimizing customer experience and sales outcomes.

5. **Reporting and Analytics**: Kixie provides a comprehensive set of reporting and analytics tools that allow businesses to track sales activities and identify areas for improvement. Metrics such as the number of calls made, connections established, average call time, and others can be monitored to continually optimize the sales process.

6. **CRM Integrations**: Kixie integrates with leading CRM platforms like HubSpot, Salesforce, Pipedrive, among others, allowing for streamlined workflows. The integration includes functionalities like click-to-call directly from the CRM, log call information, and view customer details within the dialer to prepare for calls.

7. **SMS Capabilities and Templates**: Beyond calling, Kixie extends its communication tools to include SMS texting. Users can send customized text messages with dynamic fields, schedule texts in advance, and save favorite messages.

8. **Advanced Call Features**: Kixie's platform includes features like call coaching, which allows sales managers to listen in on calls, provide real-time feedback (whisper advice), or join the conversation as needed.

Kixie.com offers several pricing plans for its products and services:

1. **Integrated Plan**: Priced at $35 per month, this plan includes basic features like a dashboard login, Interactive Voice Response (IVR), the option to record calls, and ring groups.

2. **Professional Plan**: Available at $65 per month, the Professional plan offers additional features like SMS messaging, local phone numbers, sly dial, API support, Slack integration, and voicemail drops.

3. **Outbound PowerDialer Plan**: This plan is priced at $95 per month and adds multi-line power dialer capabilities along with campaign management.

Additional Costs:

- Calling rates are approximately $0.016 per minute for calls in the USA and Canada.

- An option to add unlimited minutes is available for an additional $30 per month to any plan.

- Text messages to US and Canada numbers are charged at $0.007 per text, translating to $7 for every 1000 messages. International rates may vary.

Billing is done quarterly, but for accounts with 10 or more users, monthly billing is an option. No contract is required for any of the plans, and there is a 7-day free trial available for users to test the services before committing to a plan.

Kixie.com, a call center software provider, engages with various companies to enhance their sales call effectiveness. Kixie.com customers that yse the Kixie PowerCall platform include:

-the Brokerpreneur Podcast

-Knock.com

-CanopyTax.com

-GOSO Technologies

-Real Estate Nexus

-GoSite

-Kennected

-Solar Power Pros

-Affiliate Nation