Enghouse Interactive Contact Center as a Service (CCaaS)

Enghouse Interactive, a subsidiary of Enghouse Systems Limited traded on the Toronto Stock Exchange under the symbol "ENGH", is a global provider of contact center software, services, and video solutions. With over 35 years of experience in the field, Enghouse Interactive has been pivotal in transforming contact centers from cost centers into valuable growth engines for businesses across various sectors. The company prides itself on its deep commitment to reliability and the choice it offers to its customers. This commitment is evident in its consistent delivery on promises to customers, staff, partners, and investors, establishing a strong reputation in the global market.

Enghouse Interactive’s product suite covers a wide array of contact center needs and capabilities. This range includes but is not limited to, cloud contact center solutions, computer telephony integration (CTI), self-service/interactive voice response (IVR), speech applications, call recording, quality management, integration & optimization services, outbound predictive dialing, call accounting & billing, unified communications, knowledge management, and operator consoles. The company's offerings are designed to cater to various deployment preferences, whether on-premise, in the cloud, or via hybrid platforms. By emphasizing open standards, Enghouse Interactive enables seamless integrations tailored to the advanced requirements of its customers, ensuring accessibility and communication across any channel, respecting local regulatory demands, and supporting any telephony technology.

Enghouse Interactive specializes in offering a comprehensive suite of contact center solutions designed to enhance customer experience (CX) by leveraging a broad range of software tools.

The key features of Enghouse Interactive's solutions include:

- **Multi-Channel Communication:** Enghouse Interactive provides capabilities for handling various communication channels, including voice and email.

- **Advanced Call Handling Functions:** The platform includes several critical functionalities such as session routing, session queuing, and concurrent calling. These features enable efficient management of inbound and outbound calls, ensuring that customer interactions are smooth and wait times are minimized.

- **Automated Interaction Solutions:** The inclusion of an auto-dialer and Interactive Voice Response (IVR) system facilitates automated customer interactions.

- **In-depth Analytics:** With speech analytics, businesses can gain insights into customer interactions, allowing them to identify trends, areas of improvement, and customer sentiment.

- **Enhanced Agent Efficiency:** Features like inbound screen pop are designed to provide agents with relevant customer information at the right time, significantly improving their ability to assist customers effectively and increasing overall operational efficiency.

- **Flexibility and Scalability:** Enghouse Interactive's solutions are highly scalable and can be tailored to fit the needs of any business, regardless of its size, complexity, or budget. The deployment options are versatile, including on-premise, hosted, cloud, or hybrid models, providing businesses with the flexibility to choose what best suits their operational needs.

- **Comprehensive Reporting and Callbacks:** The platform offers comprehensive reporting tools that allow businesses to monitor and measure their performance accurately. Additionally, automated callbacks ensure that customer queries are resolved promptly, further enhancing the customer experience.

Enghouse Interactive offers pricing for its CCaaS platforms in two plans: the Standard Plan and the Advanced Plan.

Pricing for the Enghouse CCaaS Standard Plan start at $109/agent/month (billed on concurrent agent model).

Pricing for the Enghouse CCaaS Advanced Plan starts at $139 / agent/month (bill on a concurrent agent model).

Enghouse does not publish a customer list.