Aircall

HQ: United States
Founded Year: 2014
Company Type: Privately Held
Category: CCAAS
This is CXSpy's primary classification of the Aircall software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Aircall software.

Description:Aircall is an AI-powered cloud phone and customer-communications platform for sales and support teams. It provides business numbers, IVR, call queues, recording, CRM/helpdesk integrations, analytics, and AI add-ons. Official pricing is license-based (not strictly one license per person) with published plan names Essentials, Professional, and Custom; the fetched aircall.io/pricing HTML confirmed a 3-license minimum on standard plans and a 25-license minimum on Custom, plus included numbers, recording retention, and analytics windows—but dollar amounts were client-rendered and not captured as static figures. Aircall was founded in 2014 in Paris and lists a 2026 PitchBook corporate office at 44 West 28th Street, Floor 14, New York, with a continuing Paris presence (11 Rue Saint-Georges). The company is private. Employee and revenue figures are not taken from unofficial estimators. Named customers were not captured from an official Aircall page in this pass.

Aircall Contact Center as a Service (CCaaS)

About Aircall

Aircall is a cloud-phone company founded in Paris in 2014. PitchBook’s 2026 profile lists the corporate office in New York; the business still operates a Paris office and is often described as Franco-American. Sales and support teams use Aircall as a cloud PBX/contact-center phone layer integrated with CRMs. It remains private. Headcount and revenue are unpublished in a primary filing and are left null. No 2025–2026 acquisition was sourced.

Aircall Features

1. Cloud phone system — Local and toll-free numbers, inbound/outbound calling.

2. IVR and call queuing — Official Essentials-tier capabilities cited on pricing comparisons of the vendor page.

3. Call recording — Retention windows differ by plan on the official pricing table.

4. CRM and helpdesk integrations — Salesforce and other business-tool connections (Professional+ highlighted for Salesforce).

5. Analytics — Basic vs. advanced vs. Analytics+ by plan.

6. Power dialer and voicemail drop — Professional-tier features on third-party summaries of the official plans; confirm on vendor page.

7. AI Assist / AI Voice Agent add-ons — Billed separately per the Aircall Help Center.

8. SMS/MMS business text — Available; official table says contact for rates in major countries.

Aircall Pricing

Aircall sells per license with Essentials, Professional, and Custom tiers. Official pricing page (fetched 2026) shows 3-license minimums on Essentials/Professional and 25 on Custom; annual vs. monthly billing; add-ons (AI Assist, AI Voice Agent, Analytics+, WhatsApp, Salesforce Service Cloud Voice) extra. Static dollar prices did not appear in the fetched HTML (JavaScript-rendered). Do not invent $ figures; use the live https://aircall.io/pricing/ calculator or sales for current list rates. Competitor write-ups are not used as source for dollars.

Aircall Socials