8x8 Contact Center as a Service (CCaaS)

8x8, Inc. (Nasdaq: EGHT) is a Campbell, California cloud-communications vendor founded in 1987. It sells a combined CCaaS, UCaaS, and CPaaS platform rather than a standalone contact-center appliance. CX and IT buyers use 8x8 Contact Center plus 8x8 Work and APIs to put voice, digital channels, and collaboration on one vendor. Fiscal 2026 revenue was $735.8 million; the company employed 1,819 full-time people as of March 31, 2026, with about 70% outside the United States (FY2026 10-K). No single customer was 10% of revenue in fiscal 2024–2026. Pricing is sales-led; public list prices were not captured from an official rate card in this pass.

1. Omnichannel contact center — Voice, video, chat, email, SMS, RCS, and social in one agent workspace.

2. Conversational AI and AI routing — Custom voice and digital agents, self-service flows, and context-preserving handoff.

3. Agent Assist — Real-time guidance, summaries, and after-call work reduction.

4. Proactive outreach and outbound campaigns — Appointment confirms, escalations, and dialer campaigns.

5. Analytics and supervisor workspace — Real-time and historical insights including sentiment.

6. 8x8 Work UCaaS — Business calling, meetings, and team communications on the same platform.

7. CPaaS APIs — SMS, voice, chat, and video programmable interfaces.

8. CRM and Microsoft Teams integrations — Native CRM in the agent UI and Teams-certified contact center.

8x8 sells subscriptions for Work, Contact Center, and usage-based CPaaS. A current public dollar rate card was not captured from 8x8.com in this research pass; contact-center and enterprise packages are sales-quoted. Confirm any list prices on the vendor site before publishing figures.