3CX Contact Center as a Service (CCaaS)

3CX is a pioneering software development company that specializes in the creation of business communication systems.

3CX is a company that develops an open standards communications solution aimed at innovating business connectivity and collaboration by replacing proprietary PBXs. Founded in 2005, 3CX has evolved into a global leader in business communications, offering a complete communications platform that includes call, video, and live chat services, leveraging SIP open-standard and WebRTC technology

The company serves over 350,000 customers in 190 countries, including well-known organizations like Air France, the NHS, Best Western, and PepsiCo.

The 3CX Phone System, the company's flagship product, is a software-based private branch exchange (PBX) designed to provide comprehensive communication solutions for businesses. This innovative system supports a wide range of functionalities including phone calls, video conferencing, live chat, and integrations with Facebook and inbound WhatsApp messaging. Founded by Nick Galea in 2005, 3CX has been at the forefront of developing technology that caters to the evolving needs of businesses worldwide. The company prides itself on its ability to offer robust communication tools that enhance operational efficiency and connectivity within organizations.

3CX's products and services are centered around its Phone System, which operates on a software-based model, distinct from traditional hardware-based systems. This PBX system is compatible with Windows, Linux, and Raspberry Pi platforms, and supports standard SIP soft/hard phones, VoIP services, and traditional PSTN phone lines. One of the key features of the 3CX Phone System is its flexibility; it can be deployed on-premises or hosted in the cloud, allowing businesses to choose the configuration that best meets their needs. In addition to call and video conferencing capabilities, the system offers a range of communication and collaboration tools such as faxing, voice web meetings, call center features, live chat, and integrated SMS. With its user-friendly design, easy configuration, and comprehensive suite of features, the 3CX Phone System is tailored to improve business communication, reduce phone bills, and support remote work through its iOS and Android apps.

3CX offers a comprehensive suite of features designed to meet a wide array of business communication needs. Its main offerings include an advanced PBX system that supports a robust range of functions essential for modern business communication. Key features include video conferencing solutions that enable businesses to conduct meetings remotely with ease and efficiency. Additionally, 3CX emphasizes the importance of live chat and messaging capabilities, allowing businesses to engage with their customers in real-time directly through their platform.

For call centers and businesses focused on customer service, 3CX provides specialized features such as call queues, Interactive Voice Response (IVR) systems, and advanced call reporting to streamline operations and enhance customer interactions.

3CX provides a range of pricing options for its products and services, catering to different business sizes and needs. The company offers a perpetually free StartUP plan for up to 10 users, including hosting, highlighting its commitment to providing cost-effective solutions for small businesses or those just beginning to explore VoIP services.

For businesses looking for more advanced features and capabilities, 3CX lists dedicated instance pricing for its PRO and Enterprise editions. The pricing for these editions depends on the size of the operation, measured in Simultaneous Calls (SC). For example, the cost for 16 SC is $595 for the PRO edition and $735 for the Enterprise edition, with an additional $400 for support. A larger operation requiring 24 SC would incur costs of $895 for the PRO edition and $1,105 for the Enterprise edition, again with an additional $400 for support.

Furthermore, 3CX has outlined specific pricing plans, starting at $145.00 per year for the 3CX PRO plan. There is also a plan targeted at small businesses, referred to as 3CX SMB, priced at $175.00 per year, indicating a tiered pricing structure designed to accommodate various customer needs and budgets.

3CX's customer base includes notable companies from various industries, demonstrating its versatility and reliability in providing communication solutions. These customers are:

- Toyota

- BMW

- Honda

- Gargash group (Mercedes)

- Mitsubishi

- Renault

- IKEA

- Pizza Hut

- Coca Cola