Yactraq Online Inc. Speech AI Software

Yactraq is a speech analytics vendor that delivers comprehensive solutions for analyzing spoken content across various channels, leveraging advanced artificial intelligence (AI) and machine learning methodologies. The company focuses on transforming omnichannel data into meaningful insights, with an emphasis on improving standards for clients and employees, minimizing environmental impact, and positively contributing to the local community. Yactraq's dedication to corporate social responsibility highlights its commitment to not only delivering innovative technology solutions but also ensuring these solutions are developed and implemented responsibly, reflecting their understanding of the broader impact their business has on society.

The products and services offered by Yactraq include a sophisticated speech analytics platform designed to enhance business intelligence through the analysis of audio and video media. This platform employs next-generation AI and machine learning to power virtual agents and customer engagement solutions, significantly improving sales productivity, effectiveness, and overall customer experience. Yactraq's technology is notably distinguished by its patents in conversational computing, enabling the creation of cutting-edge virtual customer agents and other advanced talking computer applications. Their solutions provide a robust suite of features, including agent assist bots that recommend next best actions, a supervisor heat map dashboard for real-time monitoring of calls, and predictive lead qualification metrics. These tools are engineered to help call centers and businesses accelerate revenues, understand consumer needs better, and achieve high productivity gains by allowing team managers and quality analysts to target specific calls for intervention or review, moving away from inefficient random call sampling methods.

Yactraq.com offers a comprehensive suite of tools and services designed to enhance the performance and insights of call centers through advanced speech analytics and real-time monitoring capabilities. Key features of their offerings include:

**Contact Center Insights:** Yactraq specializes in monitoring and analyzing all conversations within a contact center. Their system automatically organizes and deciphers raw data, providing valuable insights to improve customer service operations.

**Real-Time Monitoring:** With Yactraq's Enterprise package, clients can monitor calls in real time via the Supervisor Heat Map Dashboard. This feature allows supervisors to instantly identify and address problem calls, ensuring timely intervention and enhancing the quality of customer service.

**Agent Assist Bots:** To further support real-time decision-making, Yactraq provides Agent Assist Bots. These bots recommend the next best actions to call center agents, leveraging real-time data and analytics to improve customer interactions.

**Emotion Detection and Predictive Intelligence:** Integrating advanced technologies such as emotion detection and predictive intelligence, Yactraq's analytics tools offer deep insights into customer communications. By understanding the emotional context and predictive aspects of customer calls, businesses can better tailor their responses and strategies.

**Acoustic Analysis for Sentiment Insight:** A crucial feature of Yactraq's offerings includes the analysis of acoustic attributes such as tone, pitch, pace, and emphasis in voice recordings. This analysis provides significant insights into call sentiment, enabling businesses to identify both positive experiences and areas of concern, such as potential agent misconduct or exceptional performance.

**Machine Learning for Contextual Accuracy and Loyalty Scoring:** By employing machine learning algorithms, Yactraq enhances contextual accuracy within interactions. This technology allows for the development of loyalty scores based on customer interactions, presenting an innovative metric for businesses eager to improve their overall customer experience.

**Speech Analytics and Audio Mining:** Yactraq's platform is instrumental for marketing teams looking to extend their Voice-of-the-Customer (VoC) capabilities and for quality management teams in contact centers. The technology supports comprehensive speech analytics and audio mining, assessing agent performance and extracting valuable insights from sales and customer service calls.

**Customized Trials and Cost-effective Pricing:** Recognizing the need for clients to experience the value before purchase, Yactraq offers free customized trials based on the client's data. Their products are competitively priced to meet the needs of a wide range of customers, including those in BPO, CCAS, VoC, CRM software, and network service provider businesses.

Through these features, Yactraq.com positions itself as a robust solution for businesses looking to leverage speech analytics and real-time insights to enhance their call center operations and customer service quality.

Yactraq offers a pricing plan designed with the intention to facilitate adoption. The company provides an "Enterprise" package that includes all the features available in the "Professional" package. Additionally, the Enterprise package introduces real-time capabilities. This allows customers to monitor calls in real-time through the Supervisor Heat Map Dashboard, which highlights problematic calls live for supervisor monitoring and intervention. The package also equips users with Agent Assist Bots that can recommend the next best action. However, specific pricing details are not provided in the information available.

Versadial is mentioned as a retail customer of Yactraq, using the discovery feature to decide on Google AdWords purchases. This indicates that Yactraq's services are utilized in the retail sector for marketing strategy optimization.