Vyopta Call Center Analytics

Vyopta Incorporated is a company committed to enhancing digital collaboration experiences for businesses worldwide. Recognizing the high cost of unaddressed technological, workspace, or user issues in digital meetings, Vyopta has taken on the mission to streamline and improve online collaboration for over 40 million people globally.

The products and services offered by Vyopta are designed to provide comprehensive monitoring and analytics for unified communications (UC). Their application suite delivers deeper insights into collaboration technology, spaces, and user challenges, enabling businesses to quickly identify and address issues. By diagnosing technology problems across multiple applications and devices, analyzing room and space utilization, and optimizing resources, Vyopta helps organizations enhance their collaboration strategies. Whether for in-office or remote teams, Vyopta’s solutions aim to improve the digital experience management of collaboration, supporting enterprises and managed service providers (MSPs) worldwide in achieving superior user engagement, productivity, and overall well-being.

Vyopta.com offers a suite of services and features designed to optimize digital collaboration experiences for businesses. The main features offered by Vyopta include:

1. **Single Pane of Glass**: Vyopta offers a unified view across hybrid collaboration environments.

2. **Industry-Specific Solutions**: The platform provides tailored solutions for different industries, focusing on improving collaboration adoption and usage experiences.

3. **UC Collaboration Management**: Vyopta aids businesses in scaling their UC collaboration environments and managing performance across voice deployments. This includes supporting a wide array of technologies such as Google Meet, BlueJeans, Cisco products (Webex, Meeting Server, Unified Communications Manager), and Microsoft applications among others.

4. **Collaboration Intelligence**: The platform offers monitoring and analytics capabilities that help in effectively troubleshooting both live and recent calls, identifying systemic issues and historical trends, and automating analysis and reporting on system usage.

5. **Optimization of Resources**: By analyzing room and space utilization, Vyopta helps organizations optimize their available access while reducing underutilized resources.

6. **User Experience Score**: A proprietary algorithm developed by Vyopta generates a User Experience Score, providing visibility into the overall health of organizational collaboration. This score combines various data points with current research to identify barriers to engagement, productivity, and wellness, offering a single, benchmarkable metric.

7. **Professional Services**: For technologies or devices not covered out-of-the-box, Vyopta’s extensible, modular platform and Professional Services enable the extension of platform capabilities to collect data from additional devices and systems, given that the vendors make the necessary metrics accessible.

Vyopta does not publish their pricing details.

Moss Adams, one of the largest accounting firms in the United States, is a user of Vyopta's services. They have leveraged Vyopta's solutions to save time and increase productivity within their organization.