Akixi Call Center Analytics

Akixi is a company focused on empowering Service Providers by offering a suite of value-added services that enable them to enhance customer experience and grow their revenues within the competitive cloud communications industry. Akixi specializes in providing these services by offering insightful customer experience analytics. This analytics capability allows Service Providers to not only increase their revenue but also strengthen customer relationships and expand their customer base effectively. The portfolio that Akixi offers ensures Service Providers can make impactful decisions based on comprehensive customer experience insights, which is crucial for sustaining growth and competitiveness in the market.

The core product offering from Akixi revolves around its call management and reporting solutions, which are designed to cater to businesses of various sizes, including small and medium-sized enterprises. These solutions provide real-time statistics by monitoring data on all calls, including metrics like average call wait times over specified periods. This allows businesses to track every call made and received, with the objective of minimizing missed, lost, or abandoned calls, thereby enhancing customer service efficiency. Akixi’s solutions are cloud-based, meaning they can be accessed from anywhere with an internet connection, ensuring that administrators and businesses stay connected and informed about key call activities and statistics. Some of the standout features include the tracking of abandoned or dropped calls to capture every sales opportunity, and seamless integration with popular platforms such as Microsoft Teams, Webex Calling, and Broadsoft. Akixi has positioned itself as a crucial tool for businesses looking to leverage cloud-based services to improve their customer service and overall operational efficiency.

Akixi.com offers a suite of call reporting and analytics software designed to help businesses improve customer experience and optimize their call center operations. Here are the main features of the software or services provided by Akixi:

1. **Monetization of Customer Experience (CX)**: Akixi enables service providers to monetize CX by offering it as a range of attached value-added services. This helps service providers to increase revenue, build deeper customer relationships, and attract more customers by providing impactful CX insights.

2. **Real-Time Visibility**: The software provides real-time and remote visibility into call traffic and team activity. This allows for monitoring and reacting to Key Performance Indicators (KPIs) in real-time, ensuring that businesses can recapture lost callers and have a clear overview of call and queue activity.

3. **Configurable Reports**: Akixi offers unlimited, fully configurable reports, allowing businesses to tailor the reports to meet their specific needs. This feature supports making informed decisions based on accurate and comprehensive data analysis.

4. **Push Notifications**: The software also features push notifications, ensuring that users are promptly informed about important events or metrics that require their attention. This helps in maintaining high levels of customer service and operational efficiency.

5. **Customizable Dashboards**: With intuitive dashboards that display critical, time-relevant data at a glance, Akixi provides an in-depth customer engagement insights. These dashboards are designed for call centers that require greater visibility and control over their operations without the complexity and cost associated with more formal contact center solutions.

6. **Cloud-Based Service**: Akixi's cloud-based nature means that it can be accessed from any location with an internet connection, using a computer, mobile, or tablet. This flexibility allows businesses to stay connected to their service and never miss key activities or statistics.

7. **Track Abandoned or Dropped Calls**: A vital feature of Akixi is its ability to track abandoned or dropped calls, which ensures that businesses never miss a sales opportunity. This is particularly beneficial for improving customer service and response times.

8. **Free Trial Offer**: At one point, Akixi was offering a free trial, allowing businesses to experience the features of the software without any cost for a limited time. Such offers indicate the company's confidence in the value and effectiveness of their solution.

Akixi does not publish their pricing.

Akixi.com provides customer engagement analytics solutions that cater to a wide array of business sectors, including informal contact centers across various industries. Their services are crucial for organizations that need to optimize customer interactions but don't operate large, formal contact centers. While specific customer names were not directly provided in the text summaries, there are several implications about the types of users and sectors benefiting from Akixi's services.

The articles suggest that Akixi’s solutions are valuable to sectors such as retail, hospitality, healthcare, automotive dealerships, and franchise operations. These businesses require robust call and customer engagement analytics to manage fluctuating call volumes, ensure regulatory compliance, optimize staffing, and improve overall customer service. For instance, car dealerships rely on Akixi’s analytics to manage calls effectively, given the high value of each customer call. Similarly, healthcare providers use these tools to meet regulatory requirements and ensure patient safety by optimizing inbound call handling.

Moreover, Akixi has partnered with over 50 service providers, making its analytics tools available to more than 6,000 business customers. This extensive reach underscores Akixi's versatility and its capability to serve a broad market segment, including those operating informal or casual contact centers. These service providers resell Akixi CX analytics as part of their Value Added Services, thereby extending Akixi’s reach to an even wider audience of informal contact centers that require detailed engagement analytics and reporting.

In summary, Akixi.com's software and services are designed to meet the needs of various businesses, particularly those in sectors like retail, hospitality, healthcare, automotive, and franchises. Through its partnerships with service providers, Akixi extends its offerings to thousands of business customers, emphasizing its role as a crucial tool for enhancing customer service and engagement in informal contact center settings across multiple industries.