Verint

HQ: United States
Founded Year: 1994
Est. # Employees: 3800
Revenue: $909 million (FY2025, last public year)
This is merely an estimate of annual revenue for Verint.
Company Type: Privately Held
Category: Analytics
This is CXSpy's primary classification of the Verint software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Verint software.

Description:Verint Systems Inc. sells a CX Automation Platform that combines workforce engagement, quality automation, copilots, knowledge automation, CX analytics, and conversational/agentic AI for contact centers. The product is sold to enterprises that want to add AI and WEM on top of existing CCaaS and CRM stacks rather than rip and replace. Official customer stories name Google (WFM), New York Life, Fiserv, Pilot Flying J, and Utilita. Verint was founded in 1994 and is based in Melville, New York. Thoma Bravo took Verint private in a deal that closed November 26, 2025, and combined it with portfolio company Calabrio; Verint common stock (formerly Nasdaq: VRNT) was delisted. In February 2026 the combined company said it would operate under the Verint name while keeping Calabrio products in the portfolio. Last public-year revenue was about $909 million (FY2025); Wikipedia lists about 3,800 employees (2025). Pricing is sales-quoted.

Verint Call Center Analytics

About Verint

Verint Systems Inc. is a Melville, New York CX-automation company founded in 1994. It sells WEM, quality, analytics, and agentic bots as an open platform that integrates with existing contact-center tech. Thoma Bravo’s acquisition closed November 26, 2025 (~$2 billion including debt per contemporaneous coverage; the 8-K describes Verint becoming a wholly owned subsidiary of Calabrio, Inc.). The combined firm announced a unified Verint brand in February 2026, with Dave Rhodes as CEO. Verint is private; VRNT no longer trades. Last audited public revenue was $909 million (FY2025). Buyers still encounter Calabrio-branded WEM modules inside the Verint portfolio.

Verint Features

1. Workforce Engagement / WFM — Forecasting and scheduling (Google case: 50-plus locations).

2. Quality Automation / Quality Bot — Automatic evaluation of up to 100% of interactions (Fiserv 1% to 96% coverage story).

3. Copilots including Wrap Up Bot — Automated call summaries and after-call work reduction (Utilita story).

4. Speech and interaction analytics — Used in New York Life and Pilot Flying J stories.

5. Knowledge automation — Shared source of truth for humans and bots.

6. CX Analytics — Interaction data turned into operational insights.

7. Conversational and agentic AI — Automation across CX use cases and channels.

8. Open integration — Designed to sit on existing CCaaS/CRM without a full replacement.

Verint Pricing

Verint enterprise CX automation is sales-quoted. No public 2025–2026 dollar rate card was fetched from verint.com. Pricing is sales-led / not a public rate card.