TeleMate Call Center Analytics

About TeleMate

TeleMate Call Center Analytics

TeleMate.net helps users "take charge" of their UC&C stack, allowing them to monitor, troubleshoot, and analyze their entire voice, team collaboration, contact center, video, messaging, gateways and border elements quickly, efficiently, and proactively. TeleMate focuses on providing advanced solutions for monitoring, troubleshooting, and analysis of a wide array of communication elements. The company targets the vital needs within enterprises to maintain seamless communication channels, from voice and video to messaging and contact center operations. Recognizing the heavy burden that maintaining such an intricate system places on IT departments, TeleMate.net positions itself as an essential tool in the arsenal of any organization that aims to enhance C-Suite objectives, mitigate unforeseen communication barriers, and thereby streamline operations across the board.

Telemate.net offers a robust Predictive UC Analytics platform that is engineered to empower users to monitor, analyze, and report on the entire UC&C stack with a proactive approach. This platform is essential for solving communication problems before they escalate and for advancing business initiatives effectively. With functionalities like customizable, real-time dashboards that integrate data from multiple sources and make it accessible for IT staff, contact center personnel, and executive management, TeleMate.net streamlines the process of decision-making and operational efficiency.

TeleMate  Features

TeleMate.net specializes in providing unified communications and collaboration (UC&C) analytics and monitoring solutions that cater to a broad spectrum of business needs. Here's a summary of the main features and benefits of TeleMate.Net's offerings:

1. **Comprehensive UC&C Analytics Suite**: TeleMate.Net Software delivers a wide-ranging suite of analytic products specifically designed for unified communications and collaboration. This suite covers the entire UC&C ecosystem, including voice, video, instant messaging/presence, email, application sharing, contact center solutions, and more.

2. **Predictive UC Analytics™**: A standout feature, Predictive UC Analytics™, positions itself as the first universal solution that spans the full unified communications stack. It offers predictive insights and actionable data not just for IT teams but also for business stakeholders, fostering informed decision-making processes.

3. **Universal UC Analytics Solution**: The software is heralded as a universal solution because of its robust capabilities across the entire UC stack, including voice, video, IM/presence, and contact centers. It's component and manufacturer agnostic, providing visibility into blended environments that may include solutions from Cisco, Microsoft, Polycom, Avaya, and others.

4. **Enhanced Monitoring and Analytics Capabilities**: TeleMate.Net Software has introduced enhanced functions for better visibility and reduced downtime for UC&C components, supporting today’s digital workplace. These capabilities integrate predictive analytics with monitoring tools to simplify troubleshooting.

5. **Scalability**: The Predictive UC Analytics platform is designed to scale from small enterprises with 250 users to large service providers with an unlimited number of users. This flexibility ensures that both small and medium-sized enterprises (SMEs) as well as large corporations can leverage the software effectively.

6. **Support for Various Deployment Models**: The software supports a wide range of UC&C deployment models, including on-premises, UC as a Service (UCaaS), and hybrid solutions. This makes TeleMate.Net an adaptable choice for different organizational needs and technology strategies.

7. **Role-Based Access to Analytics**: To facilitate organization-wide utilization and benefit, the platform offers role-based access. This granular control allows different managers and team members access tailored to their specific needs, enabling more accurate planning and further rollout of UC&C capabilities.

8. **Business Impact Analytics**: Beyond technical analytics, TeleMate.Net encourages organizations to correlate UC&C usage with crucial business metrics such as revenue, customer satisfaction, and churn rates. This approach helps in directly assessing the impact of UC&C on business results.

9. **Comprehensive Support and Services**: Recognizing the importance of a seamless implementation and efficient use, TeleMate.Net extends a variety of support, training, and consulting services. This ensures customers can maximize the value of their investment in UC&C technology.

TeleMate  Pricing

Telemate.net, through its Predictive UC Analytics offering, has a pricing model of $9,995 per user per year.

TeleMate  Customers

TeleMate.net customers include:

-Adventist Health Systems

TeleMate Socials
  • Twitter Icon
  • LinkedIn Icon
  • Facebook Icon
  • Crunchbase Icon
  • Youtube Icon
Keep up with the latest CX news.
Get a weekly email with updates on CX companies.

Recent TeleMate News

US Department of Veterans Affairs Multi-Million Dollar Contract Award to Deploy TeleMate’s UC Observability Includes Massive Contact Centers
TeleMate.net announced a multi-million dollar contract with the US Department of Veterans Affairs to deploy its monitoring and analytics solutions for up to 20,000 agents in critical contact centers. The deployment aims to enhance operational efficiencies and improve user experience across the VA's extensive healthcare network serving over 9 million veterans annually.

September 12, 2024


US Department of Veterans Affairs Awards Multi-Million Dollar Contract to Deploy TeleMate’s Unified Communications Observability Platform
TeleMate.net announced that the US Department of Veterans Affairs has awarded a contract for the deployment of its vendor-neutral monitoring and analytics platform across their unified communications environment. This implementation aims to enhance operational efficiency and service delivery by providing comprehensive visibility and insights into the VA's communication infrastructure.

September 10, 2024


TeleMate to Deliver Future Proof Unified Communications Observability to the US Department of Veterans Affairs
TeleMate.net highlights that many organizations delay investing in essential troubleshooting and visibility tools due to uncertainty about future changes in unified communications (UC) ecosystems. TeleMate offers a future-proof monitoring and analytics solution designed to adapt and provide critical visibility across various UC vendors and platforms.

August 29, 2024


US Department of Veterans Affairs Multi-Million Dollar Contract Award to Deploy TeleMate's UC Observability Includes Massive Contact Centers
TeleMate.net will implement a unified observability solution across various multi-vendor contact center platforms for the VA, providing a comprehensive view of the entire environment. This deployment aims to enhance operational efficiency and improve user experience to better serve veterans and their families.

August 27, 2024


US Department of Veterans Affairs Awards Multi-Million Dollar Contract to Deploy TeleMate's Unified Communications Observability Platform
TeleMate, a company specializing in monitoring and analytics for unified communications, has earned the trust of the VA to enhance their communication technologies. The collaboration aims to improve user experience and service outcomes for veterans by providing a unified view of the VA's UC environment.

August 23, 2024


TeleMate Announces the Release of its Vendor-Neutral 8.0 Unified Communications (UC) Observability Solution
TeleMate.net has launched an advanced observability platform that enhances unified communications (UC) management with real-time visibility, compatibility across all major vendors, and sophisticated analytics. This platform aims to improve operational efficiency, user satisfaction, and troubleshooting processes for remote workers across various industries.

August 23, 2024


TeleMate's Three Decades of Technology Partnership With Cisco Systems Expands to Webex by Cisco App Hub
TeleMate, a leading developer of vendor-neutral monitoring and analytics solutions for unified communications, announces the addition of its Predictive UC Monitoring and Analytics solution to the Webex by Cisco App Hub. This addition will provide enhanced visibility into the Webex Suite of Solutions, bridging critical visibility gaps and aiding in managing the migration journey from on-premise to cloud.

August 25, 2023


TeleMate's Three Decades of Technology Partnership With Cisco Systems Expands to Webex by Cisco App Hub
TeleMate's Predictive UC Monitoring and Analytics solution has been added to the Webex by Cisco App Hub, providing enhanced visibility into the entire suite of Cisco products. This solution aims to help organizations manage the migration from on-premise to cloud and deliver complete monitoring and analytics for both on-premise and cloud solutions.

August 03, 2023