TeleMate Call Center Analytics

TeleMate.net helps users "take charge" of their UC&C stack, allowing them to monitor, troubleshoot, and analyze their entire voice, team collaboration, contact center, video, messaging, gateways and border elements quickly, efficiently, and proactively. TeleMate focuses on providing advanced solutions for monitoring, troubleshooting, and analysis of a wide array of communication elements. The company targets the vital needs within enterprises to maintain seamless communication channels, from voice and video to messaging and contact center operations. Recognizing the heavy burden that maintaining such an intricate system places on IT departments, TeleMate.net positions itself as an essential tool in the arsenal of any organization that aims to enhance C-Suite objectives, mitigate unforeseen communication barriers, and thereby streamline operations across the board.

Telemate.net offers a robust Predictive UC Analytics platform that is engineered to empower users to monitor, analyze, and report on the entire UC&C stack with a proactive approach. This platform is essential for solving communication problems before they escalate and for advancing business initiatives effectively. With functionalities like customizable, real-time dashboards that integrate data from multiple sources and make it accessible for IT staff, contact center personnel, and executive management, TeleMate.net streamlines the process of decision-making and operational efficiency.

TeleMate.net specializes in providing unified communications and collaboration (UC&C) analytics and monitoring solutions that cater to a broad spectrum of business needs. Here's a summary of the main features and benefits of TeleMate.Net's offerings:

1. **Comprehensive UC&C Analytics Suite**: TeleMate.Net Software delivers a wide-ranging suite of analytic products specifically designed for unified communications and collaboration. This suite covers the entire UC&C ecosystem, including voice, video, instant messaging/presence, email, application sharing, contact center solutions, and more.

2. **Predictive UC Analytics™**: A standout feature, Predictive UC Analytics™, positions itself as the first universal solution that spans the full unified communications stack. It offers predictive insights and actionable data not just for IT teams but also for business stakeholders, fostering informed decision-making processes.

3. **Universal UC Analytics Solution**: The software is heralded as a universal solution because of its robust capabilities across the entire UC stack, including voice, video, IM/presence, and contact centers. It's component and manufacturer agnostic, providing visibility into blended environments that may include solutions from Cisco, Microsoft, Polycom, Avaya, and others.

4. **Enhanced Monitoring and Analytics Capabilities**: TeleMate.Net Software has introduced enhanced functions for better visibility and reduced downtime for UC&C components, supporting today’s digital workplace. These capabilities integrate predictive analytics with monitoring tools to simplify troubleshooting.

5. **Scalability**: The Predictive UC Analytics platform is designed to scale from small enterprises with 250 users to large service providers with an unlimited number of users. This flexibility ensures that both small and medium-sized enterprises (SMEs) as well as large corporations can leverage the software effectively.

6. **Support for Various Deployment Models**: The software supports a wide range of UC&C deployment models, including on-premises, UC as a Service (UCaaS), and hybrid solutions. This makes TeleMate.Net an adaptable choice for different organizational needs and technology strategies.

7. **Role-Based Access to Analytics**: To facilitate organization-wide utilization and benefit, the platform offers role-based access. This granular control allows different managers and team members access tailored to their specific needs, enabling more accurate planning and further rollout of UC&C capabilities.

8. **Business Impact Analytics**: Beyond technical analytics, TeleMate.Net encourages organizations to correlate UC&C usage with crucial business metrics such as revenue, customer satisfaction, and churn rates. This approach helps in directly assessing the impact of UC&C on business results.

9. **Comprehensive Support and Services**: Recognizing the importance of a seamless implementation and efficient use, TeleMate.Net extends a variety of support, training, and consulting services. This ensures customers can maximize the value of their investment in UC&C technology.

Telemate.net, through its Predictive UC Analytics offering, has a pricing model of $9,995 per user per year.

TeleMate.net customers include:

-Adventist Health Systems