Surfly Cobrowsing Software

Surfly is a technology company specializing in providing seamless web session sharing solutions, notably through its co-browsing technology. With a focus on simplicity, speed, and security, Surfly offers users the ability to easily share their online experience with others without the need for downloading software or granting access to their computers. The company prides itself on creating a user-friendly platform that facilitates shared online interactions safely and efficiently. By allowing sessions to be started with just a simple click and ensuring all sessions are encrypted, Surfly has made online collaboration and assistance more accessible and secure for everyone involved.

The products and services offered by Surfly revolve around enhancing digital customer interactions and collaborations. Its flagship service, Universal Co-browsing, allows users to navigate and interact with web pages together in real-time, providing a superior alternative to traditional screen sharing methods. This technology is not only safer and faster but also eliminates the need for any installations or special setups, working seamlessly across the entire web. Additionally, Surfly has developed what it calls Interaction Middleware, designed to enable companies to innovate and transform any online interaction easily. This comprehensive suite of tools and services positions Surfly as a leader in collaborative and compliant digital journey facilitation, making it an invaluable resource for businesses looking to improve their customer engagement and online collaboration efforts.

Features of the surfly.com collaboration tools include:

1. **Ease of Use**: Surfly provides a user-friendly interface that does not require software installation, making it simple for users to start a session with just a click. It supports straightforward control-switching, allowing customers always to remain in control.

2. **Co-Browsing and Real-Time Collaboration**: Users can start a Surfly session from any URL and navigate the web together in a fully integrated manner within their existing journey. This turns self-service journeys into collaborative experiences that businesses own, enhancing customer engagement and support.

3. **Video Chat and Secure Sessions**: Alongside co-browsing, Surfly supports video chat capabilities, enabling more personalized interactions. It ensures security by not requiring access to users' computers, operating in a single browser tab, and encrypting connections with SSL. This means that sessions are safe, and sensitive information, like passwords, remains protected.

4. **Editing and Document Sharing**: Features such as editing, highlighting, and signature collection facilitate real-time document collaboration. This can be particularly useful in scenarios requiring contract reviews, form completions, or any collaborative document editing.

5. **Integration with Industry-Leading Platforms**: Surfly has been easily integrated into contact center solutions like CISCO platforms, NICE, and Amazon Connect, indicating its versatility and capability to enhance existing customer service journeys with interactive collaborative features.

6. **Advanced Co-Browsing Technology**: Surfly utilizes a unique combination of Javascript and a smart content rewriting proxy to enable efficient and secure co-browsing sessions. This technology ensures high performance, the correct functioning of all elements (including iframes) within a session, and synchronization of audio and video without the need for continual requests to the original website.

7. **Flexible Implementation Options**: The service can be implemented through basic integration with the admin panel, Javascript API, or REST API, depending on the depth of integration desired. This flexibility supports a range of uses from sales demos to support and guidance in filling out forms with sensitive information.

8. **Data Masking and Security**: For situations involving sensitive data, Surfly provides options to limit co-browsing to certain website pages or to mask data in form fields for other session participants. This is crucial for maintaining privacy and security during support sessions.

9. **Customizable and Secure API**: Surfly's API can be fully rebranded and customized to fit a brand's identity, ensuring a seamless user experience. Furthermore, all sessions are HTTPS secured, with additional options for on-premises server installation for heightened security needs.

Surfly does not publish their pricing.

Surfly has served a variety of customers and users with its co-browsing and collaboration technologies. Surfly customers include:

-HSBC Life

-AXA

-AAA

-Empire Life

-Generali Group

-achmea

-Bradesco

-Ikea

-Mazda

-SuitSupply

-Tripadvisor