Siena Call Center AI Software

Siena builds AI agents for consumer brands and describes its platform as the Agent of Record. Co-founders Andrei Negrau, the CEO, and Lisa Popovici, the President, started the company in 2023 with an empathic customer service agent for ecommerce support. Siena says it now works with hundreds of brands and has automated hundreds of millions of customer interactions, with up to 80% of interactions automated across deployments. As customers asked for help beyond tickets, Siena added a Social Agent for comments and DMs, a Shopping Agent that recommends products and completes purchases in the conversation, voice agents, and review and retention tools. The core argument is that a brand's ERP, storefront, loyalty, and subscription tools each record a transaction, but none record the relationship. Siena Intelligence joins conversations with orders, subscriptions, reviews, loyalty data, and brand knowledge, and Siena Memory carries that context across channels. Teams can query it through Ask Siena in the web workspace or Slack, and other tools can reach it through MCP. Enterprise controls include A/B testing on live traffic, a Quality Suite, and Autopilot. In October 2026 Siena closed a $17 million Series A led by York IE, with Joyance Ventures and existing investors Aglaé Ventures and Sierra Ventures, for total funding of $29.7 million. Named results include Eskiin, whose social engagement rose 50%, and SPANX, where Siena traced a spike in shipping complaints to one carrier.

1. Customer Service Agent for empathic, policy-aware support automation

2. Shopping Agent that answers product questions, recommends items, and completes purchases in the conversation

3. Social Agent for comment moderation, community engagement, and DMs, including paid campaign posts

4. Voice agents that use the same customer context

5. Siena Intelligence and Siena Memory, which unify conversations, orders, subscriptions, reviews, and loyalty data

6. Quality Assurance suite that scores every conversation, plus Topics Explorer for voice of customer

7. Ask Siena for internal questions in the workspace, in Slack, or through MCP

8. Integrations with Shopify, Zendesk, Yotpo, Recharge, and order tracking across 2,000+ carriers

Published on siena.cx/pricing: a platform fee of $750 per month for the core AI engine and unlimited sandbox, an Automation Pack billed at $0.90 per automated ticket, and onboarding with dedicated Slack support. Final quotes depend on ticket volume and help desk, collected through a pricing form.

SPANX; FIGS; HexClad; Comfrt; Grüns; Caraway; Kitsch; Eskiin; Coterie