Sierra Call Center AI Software
About Sierra
Sierra is a San Francisco conversational-AI company founded in 2023 by Bret Taylor and Clay Bavor. It sells an enterprise platform for building and running customer-facing AI agents. CX leaders use Sierra to automate support while keeping a human path. Official customer voices include Clear, Casper, and Minted. HQ originated in San Francisco; CB Insights lists 150 Sutter Street, Suite 690. No ticker. No 2025–2026 acquisition was sourced. Headcount and revenue are not stated on the fetched about page and are left null.
Sierra Features
1. Conversational AI agents — Customer-facing agents for service conversations.
2. Multichannel CX — Official customer quotes reference 24/7 availability and any-language engagement (Casper).
3. Human handoff — Clear quote: members can still reach a human; augmentation not elimination.
4. Brand-aligned quality — Minted quote on accuracy and care for personal moments.
5. Enterprise agent operations — Vendor positioning to create, optimize, and manage agents.
6. Global delivery — Offices listed across North America, Europe, and Asia on the about page.
Sierra Pricing
Sierra does not publish a public dollar rate card on sierra.ai. Pricing is sales-led / not a public rate card.
Sierra Customers
Clear; Casper; Minted
