ServiceNow Contact Center as a Service (CCaaS)

ServiceNow, Inc. (NYSE: NOW) sells a cloud AI platform that orchestrates enterprise workflows across legacy systems, departmental tools, cloud apps, and AI agents. Founded in 2004 and headquartered in Santa Clara, California, the company groups products across Technology, CRM and Industry, Core Business, and Creator areas on the ServiceNow AI Platform. In customer operations, ServiceNow markets Contact Center and Customer Service Management capabilities that connect channels to a single case history and AI layer. Official Contact Center materials describe native digital channels such as live chat, email, web portal, SMS, and messaging apps, AI agents for digital and voice self-service, a CSM Configurable Workspace with customer 360 and unified inbox, and voice call controls delivered with integrated CCaaS partners including Genesys, Five9, NICE, Amazon Connect, Vonage, 3CLogic, Cisco Webex, and Zoom. FY 2025 GAAP total revenues were $13.278 billion, with subscription revenues of $12.883 billion. The Form 10-K for the year ended December 31, 2025, reports 29,187 full-time employees and approximately 8,700 customers. Q2 2026 results showed subscription revenues of $3,877 million and remaining performance obligations of $29.0 billion. Partnership and customer mentions in the Q2 2026 release include NVIDIA, Microsoft, AWS, Accenture, Experian, Leidos, FedEx, Lenovo, and TeamViewer. Consumer web pricing for Contact Center is not listed.

1. ServiceNow AI Platform as a single pane for workflows across systems, data, and AI agents

2. Contact Center product for intelligent self-service and agent productivity on the AI Platform

3. Omnichannel case continuity across voice, live chat, email, web portal, SMS, and messaging apps

4. AI agents that authenticate, understand intent, pull account data, run workflows, and close issues

5. AI Voice agents for browser or mobile self-service voice without a separate contact center stack

6. CSM Configurable Workspace with native call controls, customer 360, transcription, and AI recommendations

7. Unified inbox across cases, chats, voice, callbacks, and voicemails

8. CCaaS integrations for telephony with providers such as Genesys, Five9, NICE, Amazon Connect, Vonage, 3CLogic, Cisco Webex, and Zoom

9. Now Assist and related AI experiences for agent assistance and autonomous specialists

10. AI Control Tower for discovery, observation, governance, security, and measurement of AI systems

11. Action Fabric to let ServiceNow and third-party AI take action through ServiceNow workflows

12. Enterprise workflow coverage spanning IT, CRM/customer, employee, security, and creator use cases

No public list prices. Contact the vendor.

Leidos; FedEx; Lenovo; Experian; NVIDIA; Microsoft; AWS; Accenture; TeamViewer