Respond.io Messaging Software

Respond.io helps mid-market B2C companies capture, convert, and retain customers from high-volume messaging and calling. The platform unifies WhatsApp, TikTok, Instagram, Facebook Messenger, email, VoIP, and related channels in one AI-powered team inbox with CRM context. Capabilities marketed on the site include AI Agents for chat and voice, AI Assist and summaries, visual Workflows automation, broadcasts, lifecycle management, advanced reporting, developer API, webhooks, SSO, multiple workspaces, and integrations with tools such as HubSpot, Salesforce, Zapier, Make, and calendar apps. Respond.io is an official WhatsApp Business Solution Provider and cites Meta and TikTok partner status plus OpenAI partnership recognition in Malaysia. Founders Gerardo Salandra (CEO), Hassan Ahmed (CTO), and Iaroslav Kudritskiy (COO) started Rocketbots in Hong Kong in 2017, relocated HQ to Kuala Lumpur in 2019, and renamed the company in 2020. The about page states support for over 10,000 brands in 180-plus countries and lists address Level 41, Permata Sapura Tower, Jalan Pinang, 50088 Kuala Lumpur, with telephone +6011-54211197. Public pricing charges for Monthly Active Contacts, with yearly Starter $79/mo, Growth $159/mo, and Advanced $279/mo at the published 1,000 MAC starting tier, and Enterprise custom. A $62.5 million Series B led by Camber Partners was announced in 2026.

1. AI-powered team inbox unifying WhatsApp, TikTok, Instagram, Facebook, email, and calls

2. Conversation-Led Growth framework for capture, convert, and retain journeys

3. AI Agents for chat and voice with templates, guardrails, and multilingual handling

4. AI Prompt, AI Assist, AI chat summary, and AI call recording/summary/transcript features

5. Workflows automation with HTTP requests, webhooks, and advanced Advanced/Enterprise controls

6. Broadcasts and broadcast analytics for campaigns

7. Native lead and customer lifecycle management with CRM sync

8. Channels including WhatsApp Business Calls, Messenger Calls, and VoIP in the same thread

9. Integrations with Meta and TikTok ads, HubSpot, Salesforce, Zapier, Make, n8n, and calendars

10. Basic and advanced reports plus real-time dashboard

11. Security features including 2FA, SSO, data export, and phone/email masking on higher plans

12. Mobile apps, multiple workspaces, custom channels, and higher API rate limits on Enterprise

Published on respond.io/pricing (USD). Plans priced by Monthly Active Contacts (MAC). At the 1,000 MAC starting tier shown: Starter $99/mo monthly or $79/mo yearly ($948/yr); Growth $199/mo monthly or $159/mo yearly ($1,908/yr); Advanced $349/mo monthly or $279/mo yearly ($3,348/yr); Enterprise custom. Starter includes team/custom inboxes, mobile app, AI Prompt, AI Assist, basic reports, 2FA, growth widgets. Growth adds broadcasts, Workflows, AI Agents, advanced reports, Zapier/Make, developer API. Advanced adds masking, multiple workspaces, HTTP in workflows, webhooks, SSO, custom channels. Enterprise adds unlimited users, higher workspace and API limits. Additional users billed per plan. On-demand MAC overages and AI credit overages apply. WhatsApp network fees billed separately by Meta. 7-day free trial of Growth features (broadcasts excluded).

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