Reecall

HQ: France
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Reecall software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Reecall software.

Description:Reecall is a French voice AI company from the Lyon area that sells a white-label platform for building and running AI phone agents. Maxime Trouche, the chief executive, and Raphael Szymocha founded it. For about five years Reecall sold its own conversational AI directly to call centers and support teams, handling more than 30 million calls. In 2025 it changed course and now sells its infrastructure to software vendors, telecom operators, and outsourcers, which offer voice agents to their own clients under their own brand. The platform lets those partners create agents from templates, deploy them across many end customers, and monitor and test them in production. Reecall says it orchestrates more than 150 technology providers, including models from OpenAI, Mistral, Google, and Deepgram, and supports 20 or more languages with latency under 500 milliseconds. Common uses include appointment booking, order tracking, call pre-qualification, smart routing, and CSAT and NPS surveys, across healthcare, automotive, retail, real estate, telecom, and banking. Data stays in the EU on ISO 27001 and HDS certified infrastructure. In September 2026 it raised 3.5 million euros led by Founders Future, and says revenue quadrupled in the eight months after its pivot.

Reecall Call Center AI Software

About Reecall

Reecall spent its first five years selling a conversational AI product straight to companies that needed help with incoming calls, from contact centers to internal support desks. By its own count it handled more than 30 million calls that way. In 2025, while that business was profitable, the founders decided the bigger problem was elsewhere. Chief executive Maxime Trouche has said nobody knew how to roll out voice AI across a large base of end customers, so Reecall rebuilt itself as the platform underneath other companies' voice products.

Its buyers are now software vendors, telecom operators, and outsourcers. They use Reecall to design voice agents, push them out to their own customers under their own brand, and keep them running. The platform covers creation from templates built on years of deployments, deployment and management across companies, channels, and agents, and maintenance tools for monitoring, testing, and alerting. It orchestrates more than 150 technology providers, with OpenAI, Mistral, Google, and Deepgram named as partners, so customers can mix models.

The use cases are practical: booking appointments, tracking orders, pre-qualifying calls, routing and escalation, and running CSAT and NPS surveys. Reecall targets healthcare, automotive, retail, event management, real estate, telecom, banking, and hospitality, and stresses compliance, with EU data residency and ISO 27001 and HDS certified hosting for health data.

In September 2026 Reecall raised 3.5 million euros led by Founders Future, with Holnest, Mesh, Evolem, and BlaBlaCar co-founder Francis Nappez, who joined the board. The company says revenue quadrupled in the eight months after the pivot and has named Alcatel-Lucent, Simplify, and Obat as clients.

Reecall Features

1. White-label platform for software vendors, operators, and outsourcers to resell voice agents under their own brand

2. Pre-built agent templates for booking, order tracking, pre-qualification, routing, and surveys

3. Supervised agents with controlled flows and unsupervised LLM agents with hallucination control

4. Orchestration of more than 150 technology providers, including OpenAI, Mistral, Google, and Deepgram

5. Real-time ASR and NLU with custom classifier tuning

6. Multi-company management of channels, agents, and voice interactions

7. Monitoring, testing, and alerting for agents in production

8. Widgets, SDKs, and full API documentation

9. Voice library of 20+ voices and support for 20+ languages, with latency under 500 ms

10. EU data residency on ISO 27001 and HDS certified infrastructure

Reecall Pricing

Reecall offers two plans. Reecall Starter is consumption-based and pay as you go with no commitment, limited to 3 channels and 10 concurrent calls, with standard SLA terms of 99% uptime. Reecall Entreprise uses volume-based commitments with discounts of up to 60%, unlimited channels and concurrent conversations, a premium SLA of 99.5% uptime, regional deployment outside the EU, and added services such as GTM workshops and data science support. Per-minute rates are not listed on the public pricing page.