Peopleware

HQ: Germany
Founded Year: 1995
Company Type: Privately Held
Category: Workforce Management
This is CXSpy's primary classification of the Peopleware software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Peopleware software.

Description:Peopleware is a standalone AI-native workforce management platform for contact centers. Planners and operations leaders use it for short-, mid-, and long-term forecasting, capacity planning, shift optimization, intraday management, time off, and time and attendance. Agents get self-service through Peopleware Me for schedules, shift swaps, and vacation requests. The company was founded in 1995 as InVision Software in Germany, launched cloud WFM as injixo in 2011, and united the portfolio under the Peopleware brand in January 2025. The legal entity is now Peopleware GmbH in Dusseldorf. Official IR copy states InVision AG was listed from 18 June 2007 to 22 February 2024, completed a squeeze-out in October 2025, and was renamed Peopleware GmbH on 17 November 2025, so there is no current public symbol. The homepage states more than 500,000 users worldwide. Pricing is custom. The English pricing page says buyers pay for a tailored mix of modules, support, and services. Customer quotes also mention monthly subscription and pay-per-use options for outsourcers. Named customers on official story pages include emovis, Terre d'Appels, Thomas Cook Group, Webhelp, MSC Cruises, Hollywood Bowl, and Seasalt Cornwall. No official phone, employee count, or revenue figure was published on the pages reviewed.

Peopleware Workforce Management Software

About Peopleware

Peopleware GmbH is a privately held contact-center workforce management vendor headquartered in Dusseldorf, Germany. The imprint lists Peopleware GmbH, Speditionstrasse 5, 40221 Dusseldorf, with email info@peopleware.com. Official IR copy states the business was founded in 1995 as InVision Software, was listed as InVision Aktiengesellschaft from 18 June 2007 until 22 February 2024, completed a squeeze-out registered on 8 October 2025, and was renamed Peopleware GmbH on 17 November 2025. It therefore has no current public ticker. In January 2025 InVision Group united injixo and the rest of the product portfolio under the Peopleware brand. The product is an AI-native standalone WFM suite covering forecasting, capacity planning, scheduling, intraday management, time-off, time and attendance, education, HR data, and the Peopleware Me employee portal. The homepage states more than 500,000 users worldwide. Named customers on official pages include emovis, Terre d'Appels, Thomas Cook Group, Webhelp, MSC Cruises, Hollywood Bowl, and Seasalt Cornwall. Pricing is custom. Customer quotes on the site also mention monthly subscription and pay-per-use options used by outsourcers. Managing directors listed on the imprint are Peter Bollenbeck and Christoph Rutte. The English and German pricing pages both describe individualized quotes rather than a catalog price. No phone, employee headcount, or revenue figure was published on the pages reviewed.

Peopleware Features

1. Forecasting: Predictive AI for short-, mid-, and long-term workload, volume, and handle time.

2. Capacity planning: Multi-year headcount and budget scenarios that compare required versus available FTE, hiring, and cost.

3. Scheduling: AI optimization of shifts under complex constraints to reduce over- and understaffing.

4. Intraday management: Real-time schedule changes against live volume and adherence.

5. Time-off management: Automated vacation and leave workflows with agentic AI and quota rules.

6. Time and attendance: Automated time tracking for compliance and payroll accuracy.

7. Peopleware Me: Employee self-service for schedules, shift bids and swaps, and time-off on mobile.

8. Platform core: Shared AI-native foundation for security, integrations, and all WFM modules.

Peopleware Pricing

No public rate card or list prices. The official pricing page describes a three-step custom quote: capture needs, tailor modules and support, then issue a price that reflects that mix. Customer quotes on the vendor site mention a monthly subscription plan and pay-per-use pricing for outsourcing operations. Buyers book a demo or ROI calculator. No seats, usage units, or dollar or euro amounts are published as a catalog price.