CCmath Workforce Management Software

CCmath specializes in providing advanced Workforce Management (WFM) solutions for contact centers, focusing on enhancing the efficiency and effectiveness of staff scheduling and forecasting. Founded in 2005 with a mission to demystify the complex mathematics behind call center operations, CCmath has positioned itself as a pivotal resource for WFM professionals. With a foundation in rigorous academic research, one of the company's co-founders, Prof. Dr. Ger Koole, has notably contributed to the field with literature like "Call center optimization." CCmath embodies the conviction that the thoughtful application of sophisticated mathematical methods can significantly uplift the planning and management of contact center employees, making these powerful tools accessible to WFM professionals across the board.

CCmath's product suite includes flagship offerings like CCforecast and CCschedule, designed to transform the landscape of contact centers through technological innovation and advanced algorithms. CCforecast serves as a cornerstone for any WFM process by automating and improving forecasting accuracy, significantly reducing the time required for forecasting tasks while outperforming traditional manual methods. It utilizes proprietary algorithms, including the Spline algorithm for forecasting intraday patterns, relying on minimal data input to efficiently predict workload. On the other hand, CCschedule embodies the next generation of WFM scheduling software, providing the capability to manage numerous agents and communication channels swiftly. It ensures compliance with business rules, leverages automation, and applies artificial intelligence to maximize the productivity and effectiveness of WFM teams.

CCmath.com offers a suite of Workforce Management (WFM) software solutions designed for contact centers aiming to optimize their operational efficiency and service levels. Their offerings are developed with an emphasis on making advanced call center mathematics both accessible and practical for everyday use in managing contact center operations. Here are the main features and services provided by CCmath:

1. **CCforecast**: At the heart of CCmath’s WFM solutions, CCforecast offers powerful forecasting capabilities that significantly reduce the time required for forecasting activities. It outperforms manual forecasting methods by automating the process with advanced AI technologies. This enables contact centers to swiftly analyze data, create future staffing scenarios, and share insights with stakeholders, all in a fraction of the time it would take manually.

2. **CCschedule**: Complementing CCforecast, CCschedule is another core component of the CCmath WFM suite. It delivers scheduling solutions that leverage the data and insights generated by CCforecast. The goal of CCschedule is to further optimize the allocation and planning of workforce resources within contact centers to ensure that customer service levels are met efficiently.

3. **Erlang Calculators**: These tools are part of CCmath’s initial offerings, simplifying complex workforce management mathematics into more accessible formulas and calculations. Erlang Calculators are beneficial for quick and accurate estimations regarding staffing needs, helping contact centers manage their resources more effectively.

4. **Machine Learning and Artificial Intelligence Capabilities**: In recent expansions, CCmath has enhanced their software suite with cutting-edge machine learning and artificial intelligence features. These advancements aim to bring contact center WFM processes to new levels of efficiency and predictive accuracy, offering unprecedented support for decision-making processes.

5. **Customer Support**: CCmath provides support for its products and services through a ticket-based Help Center. This ensures that users can efficiently receive assistance and technical support, ensuring the smooth operation of their WFM processes.

Founded in 2005, CCmath has committed itself to making sophisticated mathematical methods available and beneficial for contact centers. By reducing complex mathematics to accurate and accessible tools, and continuously enhancing their software with the latest AI and machine learning technologies, CCmath aims to improve the efficiency and effectiveness of contact center workforce management processes profoundly.

CCmath.com offers workforce management software tailored for contact centers that aim to reduce costs while improving service levels. The company's products include CCforecast, a powerful workforce management forecasting software that reduces the time spent on forecasting by automating processes using advanced AI.

For those interested in training, CCmath provides an exclusive workforce management training event. The training fee is €3,195 per participant, which covers certification, lunches, and drinks during the training session. This event is set to take place from March 18-22, 2024, in Brussels, Belgium, and is designed for both academic and non-academic WFM professionals who are eager to learn and apply advanced workforce management techniques in their organizations.

Aside from the training fee, no specific pricing details are provided directly for other products or services like CCforecast. For potential users or clients looking to implement CCmath's software solutions within their organization, CCmath encourages booking a demo to discover the capabilities of their software and presumably to discuss more tailored pricing and configuration options according to the specific needs of the business.

Delta Energie is a user of CCmath's workforce management solutions, specifically leveraging CCforecast as the foundation of their entire WFM process. The company has expressed interest in expanding their use of CCmath's WFM solutions to include scheduling, intra-day management, and possibly capacity planning, highlighting the critical role of CCmath's software in moving away from traditional Excel-based WFM towards more advanced methods.

Additionally, a case study described within the provided information does not mention the name of the specific company involved but details a contact center that implemented CCmath’s "Bio-Cycle Rule" for scheduling. This rule was designed to enhance agents’ well-being, reduce manual schedule adjustments, and improve service levels, indicating how CCmath's innovative solutions benefit a diverse range of clients in the contact center industry, particularly in making their staffing processes more efficient and responsive to employee needs.