Observe.AI Conversational Intelligence Software

Observe.AI (Observe.ai) is a Redwood City contact-center AI company founded in 2017. It sells conversation intelligence, auto QA, real-time copilots, and voice/chat AI agents as one platform. Operations and QA leaders use it to score 100% of calls and to automate or assist conversations. The firm is private; PitchBook lists the Shoreline Drive HQ. Employee and revenue figures are not company-official in a filing and are left null. Pricing on observe.ai is demo/sales-led, with one AWS Marketplace dimension at $828 per agent per year. No 2025–2026 acquisition of Observe.AI was sourced.

1. VoiceAI Agents — Autonomous voice agents that can transfer to humans with context.

2. ChatAI Agents — Messaging agents that retain context and handle multiple intents.

3. Real-time AI copilots — Live next-best action, script adherence, and call summaries for human agents.

4. Conversation intelligence — Post-interaction analysis of 100% of omnichannel contacts.

5. Auto QA — AI quality evaluation to reduce manual scorecard time.

6. Coaching copilots — Insights used to coach agents from real interactions.

7. Screen recording — Capture of agent desktop alongside conversations.

8. Integrations — Official claim of working with existing CCaaS/CRM apps.

Observe.AI does not publish a full rate card on observe.ai. AWS Marketplace lists a per-agent 12-month dimension at $828 ($69/agent/month equivalent) for a scoped SKU; that is not confirmed as the full platform price. Enterprise VoiceAI, ChatAI, and bundled suites are sales-quoted. Treat list price as incomplete; get a vendor quote.