Convin Conversational Intelligence Software

Convin provides call center software that leverages the power of artificial intelligence to enhance the quality and efficiency of customer service interactions. At its core, Convin is an AI-backed contact center software that specializes in conversation intelligence. This platform is designed to record, transcribe, and analyze customer conversations across various communication channels. By doing so, Convin provides invaluable insights into customer needs, behaviors, and satisfaction levels, enabling businesses to make data-driven decisions. The origin of Convin stems from an understanding of the challenges businesses face in capturing and leveraging the wealth of information contained within customer conversations. Recognizing the potential to transform these interactions into actionable insights and improve organizational performance, Convin was developed as a solution to enable easy access to the ‘voice of the customer.’

Convin's suite of products and services focuses on improving various aspects of call center operations through conversation intelligence technology. Major benefits of using Convin include the ability to audit 100% of customer interactions across channels, automate repetitive tasks, reduce agent ramp-up time significantly, and enhance overall agent productivity. Convin’s platform can monitor compliance, facilitate auto-coaching sessions to address improvement areas, and notably increase sales conversions and customer satisfaction ratings. Among its key features are call recording and transcription, keyword filtering for easy navigation through call transcripts, advanced conversation analytics to unearth critical customer insights, and personalized coaching for agents based on AI-driven performance metrics. Convin supports a wide range of integrations with customer engagement platforms, CRMs, and other essential sales tools. Additionally, Convin emphasizes data security and privacy, implementing robust measures to protect sensitive customer and call information.

Convin.ai is an AI-backed contact center solution designed to enhance the efficiency and effectiveness of call centers by providing a comprehensive suite of tools for conversation intelligence. Features of convin.ai include:

1. **Call Analytics**: Provides a deep analysis of calls, including call recording, leveraging machine learning for call analysis, and leading qualification.

2. **Agent Performance Management**: Focuses on improving customer service representatives' performance through detailed analytics and performance insights.

3. **Conversation Intelligence**: At the core of Convin.ai's offering is its powerful conversation intelligence capability, which records, transcribes, and analyzes customer conversations. This technology not only captures every word but also analyses conversations for deal intelligence, spotting opportunities, and identifying best sales practices.

4. **Automated Quality Assurance (QA)**: The platform automates the entire call auditing process for 100% of customer conversations. It creates custom reporting, making manual quality assurance processes more accessible and significantly saving time by highlighting the strengths and areas for improvement across agents.

5. **Custom Reporting and Analytics**: Convin.ai offers detailed reports and analytics, providing insights into call quality and agent performance.

6. **Automated Agent Coaching**: Leveraging the insights gained from call quality and analytics, Convin.ai provides personalized coaching to agents.

7. **Omnichannel Support**: Convin.ai supports omnichannel contact centers, ensuring that quality audits and conversation intelligence extend across calls, chats, and emails.

8. **Integration with Platforms like Aircall**: Convin.ai integrates with other platforms such as Aircall, enhancing visibility into every deal and ensuring that customer interactions are captured and analyzed comprehensively for actionable insights.

Convin offers multiple solutions for contact center automation. Pricing starts at USD $19.00 per month, although specific details about what this plan includes or if there are additional pricing tiers and services available beyond this starting point are not publicly available.

Customers or users of Convin.ai's software and services include:

-AESL

-HealthifyMe