PolyAI Conversational Intelligence Software

About PolyAI

PolyAI Conversational Intelligence Software

PolyAI is a company developing customer-led conversational platforms tailored for the enterprise sector. The company focuses on enhancing customer service through the application of advanced conversational artificial intelligence (AI) technologies. PolyAI addresses traditional issues in customer service interactions, such as long wait times and the inefficiency of voice response systems.

The company’s suite of products and services revolves around leveraging voice AI to transform the customer service landscape. PolyAI develops voice assistants capable of conducting natural, human-like conversations to resolve customer inquiries. These AI-driven assistants are designed to handle a broad range of tasks, from intent detection and call routing to bookings, reservations, and troubleshooting, all the while ensuring a seamless and efficient customer experience. These solutions boast impressive capabilities, such as remembering customer information throughout conversations, thus reducing repetition and frustration. Additionally, PolyAI’s technology is used for authenticating users, managing accounts, tracking orders, and facilitating automated payments, showcasing a versatile application across various customer service scenarios.

PolyAI  Features

PolyAI offers advanced voice assistant technologies aimed at enhancing the customer service experience across various industries. The solutions provided by PolyAI are designed to conduct natural conversations with customers, solving both routine and complex queries efficiently. Here's a summary of the key features and services provided by PolyAI for business users:

1. **Natural Conversational Interfaces**: PolyAI's voice assistants enable natural, flowing conversations with customers, making interactions more human-like and less structured than traditional IVR systems.

2. **24/7 Customer Support**: The technology allows businesses to offer round-the-clock support, ensuring that every call is answered immediately, which significantly reduces wait times and improves overall customer satisfaction.

3. **Efficiency and Scalability**: By resolving up to 50% of customer calls without human agent intervention, PolyAI's voice AI reduces call volume, enabling contact centers to manage resources more effectively and scale support in line with demand.

4. **Improved Customer Insights**: Access to structured conversational data helps businesses understand customer needs better and identify areas for operational improvement, further automating the customer journey.

5. **Proactive Issue Resolution**: The technology can detect patterns in customer inquiries, allowing businesses to address potential issues before they escalate, thus reducing complaints and enhancing satisfaction.

6. **Agent Satisfaction**: By handling a significant portion of calls, voice assistants relieve human agents of the burden of repetitive inquiries, allowing them to concentrate on more complex and rewarding tasks.

7. **Cost Reduction**: PolyAI's solutions can operate with 100% utilization, implying you only pay for active working time.

8. **Revenue Generation**: Beyond handling inquiries, PolyAI's voice assistants can actively generate revenue by taking reservations, scheduling appointments, collecting payment information, and completing transactions.

9. **Security Enhancements**: With Knowledge-Based Authentication (KBA), PolyAI offers a secure, conversational means to verify customer identities, reducing the risk of cyber-attacks and improving trust.

10. **Use Cases**: PolyAI's technology supports a wide array of customer service transactions, including intent detection and call routing, bookings and reservations, authentication, troubleshooting, managing FAQs, account management, order management, billing and payments, and personalized services.

11. **Data-Driven Insights**: The collection and analysis of conversational data provide businesses with actionable insights, improving operational efficiency, customer satisfaction, and enabling real-time adjustments to service strategies.

PolyAI  Pricing

PolyAI offers a simple and scalable pricing model for the ongoing use of its voice assistant. The service is priced on a per-minute basis. This per-minute pricing includes proactive performance improvements, maintenance, and 24/7 support, ensuring that clients can scale their voice assistant across their organization and use cases with transparency and confidence.

PolyAI  Customers

PolyAI customers include:

-Big Table Group



-Golden Nugget

-Carnival UK

-Citizens Advice Scotland

PolyAI Socials
  • Twitter Icon
  • LinkedIn Icon
  • Facebook Icon
  • Crunchbase Icon
  • Youtube Icon
Keep up with the latest CX news.
Get a weekly email with updates on CX companies.

Recent PolyAI News

Tomra acquires stake in AI start-up Poly Perception
Tomra has acquired a 25% stake in AI specialist Poly Perception, which offers AI-based waste flow monitoring technology. The investment brings Tomra closer to a transformation of resource recovery using the latest technology and allows for enhanced waste stream analysis and automated compliance systems.

February 23, 2024

PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience
PolyAI has announced the release of its second annual CX 100, recognizing 100 individuals who have transformed the customer experience landscape. The list highlights leaders who championed customer-driven initiatives, empowered frontline heroes, and embraced innovation across various industries.

February 03, 2024

PolyAI: Transforming The $70 Billion Enterprise Conversational Assistant Market
PolyAI is a leading company specializing in enterprise conversational assistants that understand customers' natural language and intent. In a recent interview, PolyAI's COO, Yan Zhang, discussed the company's growth, customer success stories, and future goals in voice automation technology.

February 01, 2024

PolyAI announced the release of its second annual CX 100
PolyAI has released its second annual CX 100, recognizing 100 individuals who have made significant contributions to transforming the customer experience landscape. The honorees have championed customer-driven initiatives, empowered frontline teams, and embraced innovation to elevate customer journeys.

January 22, 2024

PolyAI Announces 2nd Annual CX 100 Nominations Recognizing Individuals Transforming Customer Experience
PolyAI has launched its second annual CX 100 Awards program, seeking nominations for leaders who have made a significant impact in customer experience and contact center management. The program aims to recognize individuals from various industries who are passionate about delivering exceptional customer experiences and exceeding expectations.

December 30, 2023

PolyAI Announces VOX 2023: Driving Customer Engagement for Business Results
PolyAI is hosting its inaugural PolyAI VOX 2023 virtual summit on November 16th, focusing on AI's benefits in customer experience and enterprise operations. The event will feature industry leaders discussing how companies are using AI to drive engaging customer service interactions at scale.

November 28, 2023

PolyAI’s New Brand Demonstrates High Fidelity to the Voice Channel
PolyAI, a provider of enterprise voice assistants, has rebranded to focus on its commitment to the voice channel, with a new logo and visual identity. The London-based company aims to empower global companies to deliver high-quality customer experiences on the phone.

November 21, 2023

PolyAI's New Brand Demonstrates High Fidelity to the Voice Channel
PolyAI, a leading provider of customer-led voice assistants for the enterprise, has rebranded to focus on its commitment to the voice channel, introducing a refreshed logo and visual identity. The new branding reflects the company's mission to empower businesses globally to deliver high-quality experiences through phone-based customer support.

November 13, 2023