Tethr Conversational Intelligence Software

Tethr is a company that specializes in enhancing the capabilities of contact centers through its advanced conversation analytics platform. By leveraging artificial intelligence (AI), Tethr allows users to analyze customer conversations across various mediums such as phone calls and chat sessions. This technology allows Tethr to score and benchmark every customer interaction against a vast database of other companies and millions of interactions. The primary goal of Tethr's platform is to prioritize and address the most pressing customer issues, thereby unlocking significant opportunities for service improvement.

Tethr's products and services are centered around its AI-powered conversation intelligence platform. This platform is designed to automatically transcribe, analyze, and glean insights from customer interactions. By using natural language processing (NLP) and machine learning algorithms, Tethr's software can understand and interpret different conversation styles, accents, dialects, and languages. It can also identify the context of conversations, whether they relate to sales, customer service, or technical support, and assess customer sentiment, emotions, and tone. These capabilities enable Tethr to provide actionable insights to improve customer experiences and agent performance. For data science teams, the platform offers the ability to train chatbots more effectively, ensuring that responses to customer queries are both appropriate and satisfying. Tethr's dedication to creating effortless, adaptive solutions reflects their commitment to making their solutions easy to use for their clients and to fostering a responsive and customer-focused business environment.

Tethr.com offers a suite of services and features designed to improve contact center performance through advanced conversation analytics. With a focus on using AI to evaluate customer interactions across multiple channels, including calls, chatbots, and customer support emails, Tethr transforms unstructured conversational data into actionable insights. Here are the main features and services that Tethr provides to business users:

1. **AI-Powered Analytics**: Tethr's platform uses artificial intelligence to score and benchmark every customer conversation against a vast database of interactions from other companies.

2. **Conversation Analytics Features**: These features include audio analytics, speech analytics, and text analytics capabilities, which dive deep into customer conversations to gather insights. Tethr's solution empowers companies to become leaders in listening to the voice of the customer (VoC). It effectively utilizes conversation analytics variables to predict, prepare, and respond proactively to market shifts and customer needs.

3. **Advanced Reporting and Dashboarding**: Tethr provides robust call and text analysis features that allow users to visualize, organize, and share voice of customer insights across their organization. This includes the ability to set contextual filters on specific reports and dashboards, enabling businesses to tailor insights to different teams' needs without having to build unique reports for each one.

4. **Category Refinement for VoC Data**: Users can refine unstructured VoC data using category exclusions to drill deeper into conversational data subsets. This helps in understanding customer effort across multi-step business processes, identifying the drivers of customer frustration or confusion, and improving overall customer experience.

5. **Insight Distribution Across BI Tools**: Tethr's platform is designed to distribute rich VoC data and insights across a company's existing set of Business Intelligence (BI) tools.

6. **Interaction Detail Export**: Tethr offers the capability to export detailed metadata of customer interactions, including categories, scores, and QA metrics.

7. **Agent Monitoring and Coaching**: The platform delivers insights into team performance across the call center, informing coaching and training to improve agent productivity and customer satisfaction.

8. **Sales Insights and Churn Diagnosis**: Tethr provides detailed insights into sales team performance and identifies business practices causing customer churn.

Tethr offers a free trial of its speech analytics platform, allowing users to upload up to 1000 of their own calls. Details on the pricing after the free trial are not provided on the tethr website.

The customers or users of Tethr's software or services, as mentioned in the provided articles, include a variety of companies across different industries:

1. **Informa** – Recognized for CXcellence in Overall Customer Experience. Informa is an international group specializing in events, digital services, and academic knowledge.

2. **TruGreen** – Awarded for CXcellence in Consumer Experience. TruGreen is the largest lawn care company in the United States, providing comprehensive lawn, tree, and shrub care.

3. **TwinStar Credit Union** – Honored for CXcellence in Agent Relationships. TwinStar Credit Union offers financial services to its members in Washington state and the Portland, Oregon area.

4. **Medical Service Company** – Received the award for CXcellence in Effortless Experience. Medical Service Company focuses on providing medical equipment for managing Sleep Disorders and Chronic-Respiratory Diseases.

5. **RLI** – Recognized for CXcellence in Agent Empowerment. RLI is an insurance company specializing in property and casualty insurance.

6. **PBS Systems** – Awarded for CXcellence in Advocacy. PBS Systems is a Dealership Management Software (DMS) company.

7. **First Bank and Trust** – Celebrated for CXcellence in Customer Service in the Banking sector. First Bank and Trust provides community banking services and niche products nationwide.

8. **24 Hour Home Care** – Awarded for CXcellence in Customer Service in Healthcare. 24 Hour Home Care offers in-home care services and round-the-clock customer assistance.

9. **BCU** – Recognized for CXcellence in Member Experience. BCU is a rapidly growing credit union serving members in the United States and Puerto Rico.

10. **TXU Energy** – Honored for CXcellence in Retail Brands, Customer Service in the Energy sector. TXU Energy is an electricity provider trusted by many residents and businesses in Texas.