Knowlarity Contact Center as a Service (CCaaS)

Knowlarity is a player in the cloud business communication solutions industry, focusing on enhancing the way businesses connect and communicate. As one of Asia's leading providers in this space, Knowlarity uses cloud technology to deliver reliable and efficient communication tools.

Knowlarity offers a suite of cloud telephony products and services that cater to a wide variety of business needs. These include virtual numbers that provide businesses with a phone number that is not tied to a specific phone line.

Their Interactive Voice Response (IVR) systems allow for efficient call routing and self-service options for callers, enhancing customer experience. Additionally, Knowlarity's call center software solutions are designed to optimize call center operations with features like call routing, analytics, and integration capabilities, supporting businesses in providing exceptional customer service.

Knowlarity.com claims to have over 6000 customers across more than 65 countries.

Knowlarity.com offers a suite of call center software solutions and services designed to enhance customer interactions and streamline business communications. Some of the main features of Knowlarity's software include:

1. **Cloud-Based Solutions**: Knowlarity provides secure, flexible, and automated cloud-based solutions that facilitate the digitization of a distributed workforce.

2. **Multi-Channel Platform**: The platform supports all major communication channels, enabling businesses to interact with customers through their preferred mediums, whether it be voice, messaging, video, or AI-embedded tools.

3. **CRM Integration**: Knowlarity's software integrates a number of leading Customer Relationship Management (CRM) systems.

4. **Cloud Contact Center**: A cloud contact center platform that meets a number of call center needs, including handling of voice communications.

5. **Virtual Numbers and IVR Solutions**: Virtual numbers and Interactive Voice Response (IVR) systems are offered to manage calls by directing customers to the appropriate department or agent without human intervention.

6. **Number Masking**: Ensures privacy and security in business communications by concealing actual phone numbers of the parties involved in a conversation.

7. **Lead Management and Missed Call Services**: Helps in capturing, tracking, and nurturing leads effectively. The missed call service ensures that no customer query goes unattended, thus improving engagement and potential conversion rates.

8. **Toll-Free Numbers**

9. **AI-Based Speech Recognition**: Supports advanced technologies such as AI-based speech recognition systems for better understanding and serving customer needs during interactions.

10. **Mobile Mini Contact Center**: With Knowlarity's solutions, smartphones can be transformed into mini contact centers, allowing businesses to remain available to their customers even after business hours and while working remotely.

Knowlarity offers a variety of pricing plans for its products and services to cater to different needs. Their pricing details are as follows:

- **Basic Plan**: This plan costs Rs 21,000 and includes free monthly outgoing 400 minutes.

- **Advance Plan**: Priced at Rs 28,800, though the exact benefits were not specified in the provided detail.

- **Premium**: This seems to refer to different services, with the starting price being ₹ 16,800 per year. Under this category, there could be various plans available, including:

- Advance Plan: ₹ 16,800 Per Year

- Premium options probably offer more features or minutes but specifics weren't provided.

For **Cloud Telephony Solutions**, the pricing details are:

- A plan with **FREE 10,000 minutes (monthly)**; calling charges per leg are 20p/ 30 sec at a cost of ₹ 10,000.

- **FREE 23,000 minutes (monthly)**; with the same calling charge rate, priced at ₹ 20,000.

- **FREE 65,000 minutes (monthly)**; again with the same rate per leg, which is available for ₹ 50,000.

Additionally, there are **Unlimited Contact Center Plans** offered on a per-agent basis:

- Inbound Contact Center: ₹ 2,359 monthly.

- Inbound & Outbound Contact Center: ₹ 3,539 monthly.

- Inbound & Outbound Contact Center with lead management: ₹ 4,129 monthly.

Knowlarity's cloud contact center and telephony services are utilized by sales teams and booth owners to facilitate interactions and streamline their processes. Customers of knowlarity.com include:

-Carwale

-Colive

-Hyundai

-LetsDoc

-Policyx.com

-Unilever

-Tata Play

-Marks & Spencer

-Oyo