Giga

HQ: United States
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Giga software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Giga software.

Description:Giga is a San Francisco company that builds AI agents for enterprise customer support, with a focus on real-time voice. Co-founders Varun Vummadi, the CEO, and Esha Manideep, the CTO, are IIT Kharagpur graduates who started the company in their college dorm as GigaML, first fine-tuning LLMs for enterprises before moving into customer support. The company went through Y Combinator's Summer 2023 batch. In November 2025 Giga raised a $61 million Series A led by Redpoint Ventures, with Y Combinator and Nexus Venture Partners, and did not disclose a valuation. Its flagship customer is DoorDash, where Giga agents handle delivery issues end to end. In one workflow the agent stays on a live call with a Dasher, calls the consumer to verify an address, and checks policy, all in real time. Giga says its agents get from 60% to 98% resolution on their own, go live in under two weeks, and support 99 languages with low latency. The platform covers voice, chat, and email, with Agent Canvas, Scout, a CLI, and a browser agent. Giga lists SOC 2 Type II, ISO 27001, ISO 42001, and PCI DSS 4.0.1 compliance.

Giga Call Center AI Software

About Giga

Giga, legally Giga AI, Inc., builds AI agents that automate enterprise customer support across voice, chat, and email. Varun Vummadi and Esha Manideep, IIT Kharagpur graduates and Forbes 30 Under 30 honorees, started the company in their dorm as GigaML, working first on fine-tuned LLMs for enterprises. Customer conversations pushed them toward support automation, and the company went through Y Combinator's Summer 2023 batch. In November 2025 Giga announced a $61 million Series A led by Redpoint Ventures, with Y Combinator and Nexus Venture Partners. Redpoint's Satish Dharmaraj called it one of the firm's largest early-stage investments. The pitch rests on three points: agents that improve resolution from about 60% to 98% on their own, deployment in under two weeks from uploaded transcripts and policies, and low-latency voice with strong interruption handling in 99 languages. A unified orchestration layer handles listening, reasoning, database checks, and response in under half a second. At DoorDash, Giga agents handle delivery problems end to end, and DoorDash co-founder Andy Fang credits them with fewer escalations and faster resolutions. Giga also works with financial services clients on compliance outreach and deploys on a client's own cloud with open-source models for regulated sectors. The current platform is organized around Build, Observe, and Improve, with Agent Canvas, Scout, a CLI, a browser agent, and scheduled callbacks.

Giga Features

1. AI agents for voice, chat, and email customer support

2. Real-time orchestration layer that listens, reasons, checks systems, and responds in under half a second

3. Self-improving agents that the company says move from 60% to 98% resolution

4. Agent Canvas for building multimodal agents, plus Scout, an agent that builds and tests improvements

5. CLI and Browser Agent for running workflows inside browser-based systems without APIs

6. Multilingual voice in 99 languages with interruption handling

7. Analytics, automated QA, and conversation-level observability

8. Deployment on a client's own cloud with open-source models, plus SOC 2 Type II, ISO 27001, ISO 42001, and PCI DSS 4.0.1

Giga Pricing

Giga does not publish pricing. Enterprise deployments and pilots are arranged through a demo request on giga.ai, and the site lists separate Enterprise Pilot Terms.