Fullview Cobrowsing Software

Fullview.io is designed to revolutionize the way SaaS companies handle technical customer support and product analytics. With a clear understanding of the challenges involved in scaling these areas, Fullview.io's inception was driven by the founders' firsthand experiences. They themselves have navigated the complexities of building and selling SaaS products, dealing directly with customer relationships from startups to large enterprises. Their goal is to empower modern SaaS businesses to provide outstanding customer experiences effortlessly and at scale. By focusing on solving the problems they once faced, Fullview.io offers a unique perspective and solution that is deeply rooted in practical experience and understanding of its users' needs.

Fullview.io introduces a comprehensive suite of products aimed at simplifying customer support and enhancing product analytics. Its flagship features include the ability to start in-app calls and guide customers through multiplayer cobrowsing sessions without the need for link sharing or downloads. This seamless interaction not only eliminates the back-and-forth typically required to understand customer issues but also enables proactive problem-solving by replaying user sessions to discover and address product issues. Furthermore, Fullview.io's console provides real-time insights into user actions, helping customer support teams diagnose and resolve issues efficiently. By offering these tools, Fullview.io significantly improves the support experience for both customers and support agents, enabling faster troubleshooting and a more personalized support journey.

Fullview.io offers an array of features designed to enhance real-time customer support and product analytics, catering to the needs of SaaS companies aiming to provide outstanding customer experiences. Key features include:

1. **Replay User Sessions**: This allows businesses to proactively identify and solve product issues by reviewing user activities before a request was made. It eliminates the need for back-and-forth communication with customers to understand their issues.

2. **Multi-Cursor Screen Control**: An advancement over traditional screen sharing tools, this feature facilitates guiding customers more effectively by allowing support agents to control the customer's screen with multiple cursors.

3. **Fullview Replays**: A feature that records all user sessions in an app, enabling the team to watch these recordings to understand bugs and errors in context. It simplifies the sharing process with the team via a straightforward 'Share' function, including the option to trim replays for relevance.

4. **Fullview Cobrowsing**: Initiates in-app calls, allowing agents to take over a user's screen to resolve complex issues that are hard to manage over chat or email. It includes annotation tools for drawing and highlighting on the user’s screen, as well as in-call chat functionality.

5. **Fullview Console**: Provides agents with relevant and timely console information while on a call with a user, including errors, warnings, and user steps. This tool is available as a side panel during a cobrowsing call or while watching a session replay, enhancing the troubleshooting and debugging process.

6. **Integrations**: Fullview.io has integrated its service with major customer support and CRM platforms like Zendesk, Intercom, and Salesforce (with more on the way). This integration enables support teams to blend Fullview into their existing workflow seamlessly, allowing easy access to user sessions and initiating cobrowsing calls directly from their familiar ticketing system.

7. **Product Improvements**: Fullview is committed to continuously improving the usability, stability, and scalability of its services. These improvements ensure an optimal experience for both end-users and businesses.

8. **Upcoming Features**: Fullview.io has announced several exciting forthcoming features, including additional integrations (e.g., Jira, Slack, Salesforce, Hubspot, and Dixa), a new interface for listing sessions with complex filtering options, team analytics pages, and reporting tools for deeper insights into product use.

Fullview.io's suite of tools, including session replays, cobrowsing, console insights, and powerful integrations, offer businesses the capability to significantly improve their technical support quality, enhance customer satisfaction, and gain valuable product analytics.

Fullview.io offers a free plan for both their "Fullview Cobrowsing" product and their "Fullview Session Replays" product. The free plan of Fullview Session Replays includes features such as session replays, where customer screen activities are recorded with private information automatically blurred out. The Fullview Cobrowsing free plan allows an agent to "cobrowse" with a customer on up to four cobrowsing calls a month.

For users who wish to access more features, Fullview.io provides the option to upgrade to a Pro plan. Although specific details of the Pro plan's pricing are not listed on the fullview.io website, external sources suggests that the "Fullview Replays Pro" starts from €40 per month. Additionally, Fullview.io's pricing model is subscription-based, and while the exact custom pricing details are not specified, it is indicated that there is flexibility depending on the needs of the user or organization. Enterprise plans are also available.

Customers or users of Fullview.io's software or services include LicenceOne and ChurchDesk.

LicenceOne uses Fullview Cobrowsing to improve engagement rates, onboarding, and feature adoption by enabling a more efficient customer support workflow that allows cobrowsing with their users. This switch to Fullview Cobrowsing led to a noticeable 2x increase in user engagement rates and other benefits.

ChurchDesk, an all-in-one church management platform, also utilizes Fullview Cobrowsing as a key component of their customer support workflow. The platform helps churches manage various activities seamlessly. Given the typically less tech-savvy user base in the church sector, ChurchDesk considers easily accessible and straightforward customer support essential, using Fullview Cobrowsing in combination with phone calls to provide a tailored support experience that eases onboarding and feature adoption while maintaining the familiarity for their customers.