Flyle

HQ: Japan
Founded Year: 2020
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Flyle software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Flyle software.

Description:Flyle is a Tokyo company that builds AI software for contact centers and customer experience teams in Japan. It was founded in February 2020 and is based in Akasaka, Minato-ku. Flyle started with tools for analyzing the voice of the customer, gathering feedback from calls, emails, surveys, and reviews so companies can see what customers are asking for and act on it. It has since grown into a broader contact center AI suite. Its products include AI quality scoring of agent conversations, AI analysis of customer feedback, CX surveys and AI-run customer interviews, a data platform that brings these sources together, and an AI Operator that answers customers across phone, chat, and email, which the company said would reach general availability in November 2026. In October 2026 Flyle raised a 1.88 billion yen Series A, bringing total funding to about 2.27 billion yen. Investors include Salesforce Ventures, ALL STAR SAAS FUND, Aflac Ventures Japan, Japan Post Capital, and the venture arms of MUFG, Mizuho, and SMBC. Customers include NH Foods and Orient Corporation.

Flyle Call Center AI Software

About Flyle

Flyle was founded in Tokyo in February 2020 and is headquartered in Akasaka, Minato-ku. Its first product helped companies collect and analyze the voice of the customer. Feedback from calls, emails, surveys, and reviews was gathered in one place so product and service teams could see recurring requests and complaints instead of relying on anecdotes from the front line.

From that base Flyle has built a contact center AI suite aimed at Japanese enterprises. AI QA scores agent conversations automatically against a company's own criteria, replacing manual sampling. AI VOC analysis classifies feedback and surfaces trends. Flyle also runs CX surveys and AI interviews, in which an AI interviewer follows up with customers to dig into their answers. An AI data platform ties these sources together.

The newest piece is an AI Operator that answers customer inquiries across phone, chat, and email. Flyle announced it alongside its Series A and said general availability would come in November 2026. The company describes the goal as making the contact center the starting point for improving the customer experience across the whole business.

On October 7, 2026 Flyle announced a Series A of 1.88 billion yen, bringing total funding to roughly 2.27 billion yen. Investors include ALPHA, ALL STAR SAAS FUND, Firstlight Capital, Aflac Ventures Japan, Japan Post Capital, Salesforce Ventures, MUFG Capital, Mizuho Capital, and SMBC Venture Capital. Customers named in the announcement and on its site include NH Foods, Orient Corporation, Kaunet, and Q'SAI.

Flyle Features

1. AI Operator that answers customer inquiries across phone, chat, and email

2. AI QA that scores agent conversations automatically against custom criteria

3. AI voice of the customer analysis that classifies feedback and surfaces trends

4. CX surveys for collecting customer feedback after interactions

5. AI interviews that follow up with customers to explore their answers

6. AI data platform that unifies calls, emails, surveys, and reviews

7. Insights shared across product, service, and management teams beyond the contact center

8. Built for Japanese enterprises, with customers in food, finance, and retail

Flyle Pricing

Flyle does not publish pricing on its website. Plans are quoted on request for each product, including the AI Operator, AI QA, and voice of the customer analysis, and depend on seats, interaction volumes, and the channels connected.