Cobrowse.io Cobrowsing Software

Cobrowse.io is a leading provider of co-browsing solutions that facilitate enhanced customer support and sales experiences across web, mobile, and desktop platforms. The company distinguishes itself by offering the most feature-rich co-browsing service available, optimized for compatibility across a wide range of devices and user interfaces. Cobrowse.io aims to streamline the customer support process by allowing agents to share and guide customers' browsing experiences in real-time, thus improving interaction efficiency and customer satisfaction. The commitment to delivering a user experience that aligns seamlessly with a brand's identity underscores Cobrowse.io's focus on customization and flexibility, enabling businesses to tailor the service to meet their specific needs.

The company's products and services are designed primarily to improve the quality and effectiveness of customer interactions in sales, support, and onboarding processes. Cobrowse.io's technology enables support agents to join customers in their browser or app session live, seeing exactly what the customer sees and interacting with the page in real-time. This capability allows agents to directly guide customers through complex processes, highlight relevant information, and assist with navigation without the need for traditional, more cumbersome communication methods like phone or chat support alone. Significantly, Cobrowse.io integrates seamlessly with popular tools such as Intercom, Zendesk, Salesforce, Genesys, and Freshdesk, as well as custom CRM systems via IFrames or proprietary APIs. This integration capacity, coupled with the ability to work without necessary downloads, makes Cobrowse.io a convenient and powerful tool for businesses looking to elevate their customer experience through direct, visual engagement.

Cobrowse.io's co-browsing software offers a number of features, including:

1. **Seamless Integration and User Experience:** Cobrowse.io is built to integrate directly into your web and mobile apps, providing a seamless experience for both customers and agents. This integration ensures that the transition into a cobrowsing session is smooth and doesn't disrupt the customer journey.

2. **Real-Time Screen Sharing and Control:** A core function of Cobrowse.io is its ability to allow agents to share, view, and interact with the customer's screen in real-time. This capability extends beyond mere viewing, as agents can also remotely control the customer's screen, with their consent, to provide direct assistance.

3. **Annotation Tools:** During a cobrowsing session, agents can utilize annotation tools to draw and highlight specific areas of the screen.

4. **Instant Collaboration:** Cobrowse.io facilitates instant collaboration between agents and customers.

5. **Privacy and Security:** Recognizing the importance of security, Cobrowse.io ensures that data is encrypted and that sensitive information can be masked during a session.

6. **Integration with CRM Systems:** Cobrowse.io offers integration capabilities with leading CRM systems, including Salesforce.

7. **Versatility Across Industries:** The software's versatility makes it suitable for various industries, such as retail, healthcare, finance, and public services. Whether it's guiding a customer through a technical process, assisting with form completion, or navigating an ecommerce platform, Cobrowse.io enhances the digital interaction experience.

8. **Performance Insights and Audits:** Cobrowse.io supports audit trails and performance insights, offering businesses the ability to review interactions for quality assurance purposes and to gather valuable data on customer service effectiveness.

Cobrowse.io offers two plans: a "Website" co-browsing plan (that starts at $18/mo per agent on an annual plan) and an "All Platform" co-browsing plan that starts at $36/mo per agent (on an annual plan).

Cobrowse.io does not publish their customer list.