CallMiner

HQ: United States
Founded Year: 2002
Phone: +1 (781) 547-5690
Company Type: Privately Held
Category: Conv Intelligence
This is CXSpy's primary classification of the CallMiner software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the CallMiner software.

Description:CallMiner sells AI-powered conversation intelligence and CX automation software that captures and analyzes omnichannel customer interactions—voice, chat, email, and social—to improve experience, agent performance, compliance, and automation. Official homepage copy says the platform analyzes 100% of interactions and is used in technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel and hospitality. CallMiner was founded in 2002 and lists corporate headquarters at 890 Winter Street, Suite 210, Waltham, Massachusetts, phone +1 (781) 547-5690 on its official contact page. The company is private and sells through enterprise sales rather than a public self-serve rate card. Named customers were not listed on the fetched homepage, so the customers field is empty. Employee and revenue figures from third-party databases are not used.

CallMiner Conversational Intelligence Software

About CallMiner

CallMiner, Inc. is a Waltham, Massachusetts conversation-intelligence company founded in 2002. Contact-center and CX analytics teams use it to transcribe and analyze 100% of omnichannel interactions and to trigger quality, coaching, and automation workflows. Official HQ and phone are on callminer.com/contact. The company is private; no ticker. No 2025–2026 acquisition was sourced. Headcount and revenue are unpublished on the fetched official pages and are left null.

CallMiner Features

1. Omnichannel capture — Voice, chat, email, and social interactions.

2. Conversation intelligence — AI analytics on 100% of contacts (official homepage).

3. Real-time conversation intelligence — In-the-moment insight alongside post-call analysis.

4. Agent performance / QA — Insights used to coach and evaluate agents.

5. CX automation — Workflows and interaction automation marketed on the homepage.

6. Compliance and risk — Industry positioning for regulated verticals.

7. Industry coverage — Official list includes TMT, retail, manufacturing, financial services, healthcare, and travel.

CallMiner Pricing

CallMiner enterprise conversation intelligence is sales-quoted. A public 2025–2026 dollar rate card was not fetched from callminer.com. Pricing is sales-led / not a public rate card.

CallMiner Socials