AlloBrain Call Center AI Software

AlloBrain began life as AlloReview, a tool that collected customer feedback by voice, and grew from there into a platform that covers a contact center conversation from the first second to the report afterward. Zied Haj-Yahia, Adrien Sasportes, and Yves-Marie Bouedo, all formerly of Capgemini, founded it in late 2020. The company now works from Paris and Riyadh and says it has 27 people, about 70 percent of them engineers.

Its argument runs against the push for full automation. The founders say customers still want a person for claims, disputes, and failed payments, and that legacy back-office systems limit how far a bot can go on its own. So the platform is built as a relay. An AI agent picks up, identifies the customer, and resolves what it can. When it hands over, the adviser gets the full context, and Live Assist keeps suggesting answers and filling in paperwork during the call. One adviser can also supervise several AI agents at once. Companies set the balance between AI and people use case by use case.

After the call, Quality Monitoring scores every conversation against the customer's evaluation grid, and Voice of Customer surfaces contact reasons, sentiment by topic, and themes nobody planned for. AlloBrain says that output feeds coaching and improves the AI agents, so each part strengthens the others.

The company sells mainly to regulated industries in Europe, North Africa, and the Middle East, with EU hosting for European clients, in-Kingdom hosting for Saudi clients, and Saudi Central Bank certification. Its customer stories name Groupe ADP, SNCF, Schneider Electric, Club Med, Sofinco, and Bank Albilad. In October 2026 it raised $7 million in a round led by Varsity, with longtime client Groupama and business angels.

1. AI agents for voice and text that answer instantly and resolve routine requests end to end

2. Live Assist that suggests answers in real time and completes call wrap-up and CRM notes

3. Human and AI relay, with one adviser able to supervise several AI agents and take over

4. Quality Monitoring that scores 100% of conversations against a custom evaluation grid

5. Voice of Customer analysis of contact reasons, sentiment by topic, and emerging themes

6. Voice Feedback for collecting post-call customer feedback

7. Agent coaching built from each adviser's own calls, with voice practice simulations

8. More than 180 languages, including dialects

9. 150+ integrations, including Genesys, Salesforce, NICE, Avaya, Zendesk, Talkdesk, and Microsoft

10. EU and Saudi data residency, GDPR controls, and Saudi Central Bank (SAMA) certification

AlloBrain does not publish list prices. It uses an outcome-based commercial model: if service costs do not fall and customer satisfaction does not rise, the client does not pay. Most customers start with one use case and expand after proving the return. Contract terms are set through sales.

Groupama Gan Vie; SNCF Connect; Club Med; Leroy Merlin; Groupe ADP; Schneider Electric; Sofinco; Bank Albilad; LinkCity; Emma