3CLogic

HQ: United States
Phone: (800) 350-8656
Est. # Employees: 127
Company Type: Privately Held
Category: CCAAS
This is CXSpy's primary classification of the 3CLogic software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the 3CLogic software.

Description:3CLogic is a cloud contact center and voice AI company based in Rockville, Maryland, with an office in London. It describes itself as a voice-first CX platform for the enterprise, and its main idea is that the contact center should live inside the system of record a company already runs instead of sitting beside it. Many of its named customers run 3CLogic inside ServiceNow, where the company is a certified Build and Platform Technology Partner and says it is the first and only ServiceNow Elite Platform Partner for CCaaS. It also connects to Salesforce, SAP, Halo, Microsoft Teams, and Zoom, and offers CTI connectors for Avaya, Cisco, and Genesys. The product covers voice AI agents, an AI agent evaluator that scores every bot conversation, multimodal agents, real-time transcription, intelligent IVR, SMS, speech analytics with auto QA, and PCI-compliant phone payments, all running on AWS with cloud and hybrid deployment options. Named customers include Denny's, Nissan, Cleveland Clinic, Swiss Railways (SBB), Dublin Airport, and the states of Delaware and South Dakota. On November 3, 2026, the software investor PartnerOne announced it had acquired 3CLogic; terms were not disclosed.

3CLogic Contact Center as a Service (CCaaS)

About 3CLogic

3CLogic sells contact center software to large organizations that already have a CRM or service management platform they do not want to replace. Its pitch is that most contact center tools sit next to the system of record, while 3CLogic lives inside it, so calls, AI agents, live agents, and reporting all run on the same records and workflows.

ServiceNow is the center of that strategy. 3CLogic adds voice and SMS to the Now Platform for customer service, IT service management, and HR service delivery, and it calls itself the first and only ServiceNow Elite Platform Partner for CCaaS. Much of its customer list comes from that ecosystem: Denny's runs its IT support line on it, the State of Delaware and the State of South Dakota use it for citizen services, and Cleveland Clinic, Wellstar Health, and North Mississippi Health Services use it on service desks. It also integrates with Salesforce, SAP, Halo, Microsoft Teams, and Zoom, and partners with Medallia, Verint, Observe.ai, ScreenMeet, and Sycurio.

The product has moved steadily toward AI. Its Voice AI Hub lets teams build and deploy voice agents with a choice of large language models, and a newer AI Agent Evaluator scores every voice AI interaction. Around that sit the older contact center pieces: CTI, intelligent IVR, real-time transcription, speech analytics and AI coaching, secure payments, and dashboards, on an AWS platform with fully hosted and hybrid options.

The company's site says it has been in contact centers since 2012, and Built In lists about 127 employees. On November 3, 2026, PartnerOne announced it had bought 3CLogic. Chairman and CEO Denis Seynhaeve said the deal gives the company room for its next phase of growth.

3CLogic Features

1. Voice AI Hub for building, testing, and deploying voice AI agents with a choice of LLMs

2. AI Agent Evaluator that scores every voice AI interaction

3. Multimodal AI agents that combine voice with other inputs in one conversation

4. Native contact center for ServiceNow CSM, ITSM, and HR Service Delivery

5. Integrations for Salesforce, SAP, Halo, Microsoft Teams, and Zoom

6. CTI connectors for Avaya Aura, Cisco UC, and Genesys

7. Real-time transcription, agent assist, and live coaching

8. Intelligent IVR, SMS engagement, and inbound, outbound, and blended routing

9. Speech analytics and auto QA across 100% of interactions

10. PCI-compliant secure phone payments and AWS-hosted cloud or hybrid deployment

3CLogic Pricing

3CLogic does not publish list prices on its website. Pricing for its contact center, voice AI, and ServiceNow, Salesforce, SAP, and Halo integrations is quoted through its sales team after a demo.

3CLogic Customers

Denny's; Nissan; Cleveland Clinic; Swiss Railways (SBB); Dublin Airport (daa); State of Delaware; State of South Dakota; Kyocera; Wellstar Health System; Cole, Scott & Kissane; Second Harvest Heartland; Solugenix; TriBeam Financial

3CLogic Socials