Zingtree Call Scripting Software

Zingtree is led by President and CEO Juan Jaysingh, who has been at the helm since January 2020, focusing on its growth as a profitable, B2B SaaS organization. The company boasts a global reach, servicing over 700 customers worldwide. Juan Jaysingh brings a wealth of experience from tech entrepreneurship, with prior ventures that include Universal Tennis and ZeeMee, showcasing a diverse background in tech-driven initiatives. Under his leadership, Zingtree aims to simplify complex processes into clear, actionable steps for businesses, thereby enhancing decision-making capabilities at multiple organizational levels.

The company offers a range of products and services centered around its interactive decision tree software, which is designed to streamline the decision-making process for businesses. These decision trees guide users through a series of questions and answers leading to the most efficient and effective outcome. Zingtree's solutions find applications in various domains, including customer support and call centers, where they can significantly optimize operations. The platform is particularly noted for its ease of use, allowing for the creation and deployment of decision trees without the need for coding skills. Additionally, its integration with popular services such as ZenDesk highlights Zingtree's commitment to enhancing agent and customer experiences through tech integration, despite some feedback suggesting room for improvement in user interface and design aspects.

Zingtree.com features include:

- **Interactive Decision Trees**: Zingtree allows users to create no-code, easy-to-use interactive decision trees. These can be applied in various user scenarios such as agent scripting, guiding customers through troubleshooting or information gathering processes, product selection assistance, and creating dynamic knowledge bases.

- **Agent Scripting Tools**: With Zingtree, businesses can quickly build, deploy, and analyze scripts for customer service agents or any role that requires scripted interactions. This tool simplifies the creation of complex scripts without the need for any coding knowledge, using a Visual Designer to facilitate the design process.

- **Integration Capabilities**: Zingtree is designed to integrate seamlessly with major platforms like Salesforce, enabling it to be easily deployed within any CRM system.

- **Powerful Analytics and Reporting**: The platform offers robust analytics tools, allowing businesses to monitor agent performance, track every customer or user session, and generate detailed reports based on comprehensive analysis.

- **Session History for Easy Call Transfers**: Maintaining a history of every customer session makes transferring calls between agents a hassle-free experience, ensuring that valuable information is not lost during the transfer process and that customers receive seamless support.

- **Data Management and Workflows**: Visual designer lets you build and embed the agent workflows you create inside of the tools your agents use to improve call compliance & agent ramp time, creating overall support cost savings.

- **Compliance and Security**: Rest easy knowing your company's information remains private and secure, thanks to SOC2/Type 2 and HIPAA compliance, and much more.

Zingtree.com offers a variety of pricing options suitable for different team sizes, from startups to enterprise organizations. The platform's pricing is customized based on the number of seats, which can range from 1 to 25, and the number of views per month, which can vary from 1,000 to 1,000,000. Furthermore, Zingtree provides a free plan designed for individuals or teams just beginning to create simple interactive decision trees. The free plan includes:

- Duration: Available indefinitely

- Limitations: Restricted to 2 users, 2 decision trees, and 1,000 views per month

- Additional Purchases: Options to buy additional seats or views are available

- Setup Fees: None

Zingtree emphasizes the term "view" as any time a decision tree loads in a browser, suggesting a use case primarily for "self-help" scenarios where customers or partners self-serve solutions. The company offers flexibility in subscriptions, including month-to-month options, and does not charge any setup fees. For enterprises considering the platform, Zingtree provides the possibility to set up a Proof of Concept (POC) on the Enterprise plan before purchasing.

Zingtree.com customers include:

-Fleetcor

-iFit

-KOHO

-Pearson

-Snow Joe

-Groupon

-August Home

-Getty Images

-Carti

-BPO American

-CIC Health