Voicify Call Center AI Software

Voicify specializes in converting traditional customer interaction channels into advanced conversational experiences using AI and conversational AI technologies. This incorporation of AI aims to simplify and enhance user interactions, making them more intuitive and accessible. For example, in collaboration with Nine Casino, Voicify has introduced voice command capabilities for slot machines, allowing users to place bets and interact with games through voice commands, which seeks to make the gaming experience more immersive and hygienic by minimizing physical contact. Additionally, Voicify offers solutions beyond the gaming industry, aiming to automate responses and actions for various customer inquiries, directing phone-based customers to online channels efficiently.

Voicify provides a platform known as the Conversation Experience Platform™, which facilitates the creation of voice applications that extend brand presence across a multitude of devices and services. This platform, paired with Voicify's Conversation Content Management System™ (Conversation CMS™), allows businesses to quickly deploy and maintain voice experiences across various voice assistant devices. This includes integration with major virtual assistant platforms like Amazon Alexa, Google Assistant, and Samsung Bixby among others. By offering an extensive library of pre-built conversational flows and the ability to manage application data efficiently, Voicify positions itself as a versatile and powerful tool for enterprises looking to harness the power of conversational AI to engage with their customers more personally and effectively.

Voicify offers a comprehensive suite of features designed to enhance the creation and management of custom voice applications, targeting a wide range of platforms including websites, mobile apps, and various virtual assistant devices. Here are the key functionalities and offerings of the Voicify platform:

1. **Voice UX Flow and SPARK Templates**: Voicify provides a library of common Voice User Experience (VUX) Flows, known as SPARK Templates. These templates cover frequently encountered conversation flows such as order tracking, account linking, customer service requests, and more. Users can leverage these templates as-is or customize them to fit their specific needs.

2. **Custom Voice Assistants Deployment**: With the release of Voicify 3.7, the platform simplifies the extension of digital products with custom voice assistants. This enhancement allows businesses to easily integrate custom voice assistants into their existing websites, mobile apps, or even custom hardware with just a simple code snippet. This feature is facilitated by react-native and browser software development kits (SDKs) provided by Voicify, enabling a seamless and customizable embedding process.

3. **Voicify Effects**: This feature allows the conversation designer to trigger actions across the integration based on activities within the conversation layer. With the integration of Voicify effects into custom voice assistants, users can interact with the systems Voicify integrates with in a natural and conversational manner, whether embedded in a website or a mobile app.

4. **Content Importing and Management**: Voicify has improved its content import process, allowing users to efficiently manage conversation items and ensuring a smoother experience when importing large amounts of content. This streamlines the management of custom voice assistants by making it easier to update and maintain content.

5. **Secure API Requests with Assistant API Tokens**: To facilitate secure interactions with custom voice assistants via API, Voicify introduced the ability to generate tokens for application and user sessions. This ensures security across sessions and allows for reliable tracking of requests across APIs.

6. **Integration with Leading Virtual Assistant Platforms**: Voicify works seamlessly with major virtual assistant platforms such as Google Assistant, Alexa, Cortana, and Bixby. This compatibility extends the reach of Voicify-powered applications across a broad array of devices and platforms, including Samsung phones, select TVs, and other appliances.

7. **Enterprise Conversational AI**: Voicify allows brands to develop feature-rich voice applications centrally, which can then be deployed to various voice assistants and chatbots. This capability is highlighted by Voicify's project with Nine Casino, where voice control is integrated into the casino gaming experience, showcasing Voicify's innovative approach to improving customer engagement across diverse contexts.

Voicify emerges as a robust platform offering versatile tools and features for businesses aiming to engage their customer base through conversational voice experiences across multiple channels and devices.

Voicify offers its pricing on a monthly, quarterly, and yearly basis. However, specific details about the pricing and subscription levels are available upon contact with the company. Additionally, Voicify is designed to integrate seamlessly with its clients' needs, offering an open API layer for enhanced compatibility with various systems, including Sitecore & Episerver content management systems.

Tso Chinese Takeout and Delivery, a company based in Austin, Texas, selected Voicify as their Conversational Voice AI provider. By implementing Voicify's technology, Tso Chinese aims to streamline call-in customer service, enhancing efficiency and allowing kitchen staff to focus on fulfilling orders. Voicify's solution enables Tso Chinese to automate the majority of phone inquiries from guests, such as questions about opening hours, delivery options, menu details, and order placement. Through this collaboration, Tso Chinese leverages Voicify's conversational AI to improve guest service while optimizing staff productivity.