Replicant Call Center AI Software

Replicant is a privately held conversational AI company that builds autonomous AI agents for enterprise contact centers. Founded in 2017 and based in San Francisco, it sells a platform that learns from a company's own conversation data, then deploys branded agents across voice, chat, and SMS. Official pages describe a Learn, Replicate, Test, Deploy, and Improve loop, with production targets measured in weeks rather than long pilots. The company says it has automated more than 1 billion minutes, more than 100 million conversations, and hundreds of deployments. The platform splits Conversation Automation and Conversation Intelligence. Published controls include deterministic, code-based guardrails around LLMs, model orchestration, supervisory agents, in-house telephony with failover, multi-region infrastructure with stated 99.95 percent uptime, PII redaction, and certifications for SOC 2, HIPAA, PCI DSS, GDPR, and CCPA. Analytics cover generative scoring of conversations and conversational querying of call data. Integrations are described as pre-built connectors to CCaaS, CRM, and systems of record. Pricing is quote-based and described as pay-as-you-go, with month-to-month or multi-year terms. No dollar rates are listed. Replicant is not public. Total headcount and revenue are not disclosed. The About page says more than 110 engineers, product managers, and conversation design experts, which is a team subset, not a company-wide employee count. Official customer-story pages name Sunrun, CAA Club Group, Fanatics, DoorDash, NJ TRANSIT, and AAA Mountain West Group among others.

1. Conversation Automation with premium AI agents on voice, chat, and SMS.

2. A Learn, Replicate, Test, Deploy, Improve loop that builds agents from a company's own conversation data.

3. Deterministic, code-based guardrails so business rules and security policies are not left only to LLM prompts.

4. Model orchestration and supervisory agents that audit turns for brand, hallucination, and policy issues.

5. In-house telephony with third-party backups and multi-region, multi-vendor infrastructure.

6. Conversation Intelligence with generative scoring, dashboards, and natural-language querying of calls.

7. Automatic PII redaction across transcripts, analytics, and QA, plus SOC 2, HIPAA, PCI DSS, GDPR, and CCPA certifications.

8. Pre-built CCaaS, CRM, and system-of-record connectors and no-code agent editing with synthetic test conversations.

Request pricing. Official page describes pay-as-you-go commercial terms, month-to-month or multi-year contracts, agreed outcome metrics, ROI analysis, and a dedicated delivery team. No dollar amounts, per-minute rates, or published packages appear on replicant.ai/pricing.

Sunrun; CAA Club Group; Southwest Medical Imaging; Fanatics; DoorDash; Bulwark; CorVel; NJ TRANSIT; ECSI; Americor; Evive Brands; Home City Ice; Century Support Services; AAA Mountain West Group