Parloa

HQ: Germany
Founded Year: 2018
Est. # Employees: 400
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Parloa software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Parloa software.

Description:Parloa GmbH sells an enterprise AI agent management platform for customer service. Official about copy says founders Malte Kosub and Stefan Ostwald built advanced AI agents to improve service at scale, increase loyalty, and unlock revenue. The company states it works with Allianz, Booking.com, and IKEA and employs more than 400 people in New York, Berlin, and Munich (the same page also says “380+ Parloans”). Headquarters is Berlin (Schönhauser Allee 9 in directories). Founded-year sources differ between 2017 and 2018; CB Insights and multiple profiles use 2018, which is used here. Pricing is not published as a self-serve rate card. Parloa is private and backed by investors the about page names, including General Catalyst, Durable Capital, Altimeter, and EQT Ventures. Revenue is not officially stated and is left null.

Parloa Call Center AI Software

About Parloa

Parloa is a Berlin enterprise AI-agent company founded by Malte Kosub (CEO) and Stefan Ostwald (Chief AI Officer). Official about places more than 400 employees in New York, Berlin, and Munich and names Allianz, Booking.com, and IKEA. Contact-center and CX teams use Parloa’s agent-management platform to run production voice and digital AI agents. CB Insights lists founding year 2018 and HQ at Schönhauser Allee 9, Berlin. The company is private. No 2025–2026 acquisition was sourced. Revenue is unpublished.