MaestroQA

HQ: United States
Founded Year: 2013
Phone: +1 212 699-6451
Company Type: Privately Held
Category: QA
This is CXSpy's primary classification of the MaestroQA software. The software may fit other categories as well.
Type: tool
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the MaestroQA software.

Description:MaestroQA is a New York conversation-data quality tool for contact center QA, coaching, and voice of customer. QA managers, team leaders, and CX analysts use it to ingest tickets and calls from many sources, score conversations with Auto QA and custom scorecards, and turn those scores into coaching and root-cause work. The vendor started as a contact center QA company and now markets a conversation data platform that also covers compliance risk, missed sales, churn detection, chatbot monitoring, and BPO governance. Official feature pages list Auto QA, scorecard builder, calibrations, screen capture, transcriptions, AskAI, report builder, leaderboards, and coaching workflows. Pricing is not published. Buyers submit a form for a tailored quote. Named customers on vendor pages include Angi, DraftKings, Brex, Resident, SpotOn, Betterment, Etsy, Lyft, Peloton, Mailchimp, Squarespace, and Staples. MaestroQA, Inc. was founded in 2013, formerly as Adtrib, and is privately held. The privacy policy lists 33 West 17th Street in New York. Crunchbase lists the same city and a phone number of +1 212 699-6451. No official employee count or revenue figure was published on the pages reviewed. MaestroQA.com remained live for this research.

MaestroQA Call Center Quality Assurance ("QA") Software

About MaestroQA

MaestroQA, Inc. is a privately held quality-assurance and conversation-data software company founded in 2013, formerly known as Adtrib. Crunchbase and the vendor privacy policy place the company in New York City. The privacy policy lists MaestroQA, Inc. at 33 West 17th Street, Suite 402, New York, NY 10011, and a later section of the same policy also cites Floor 8 at that street. Crunchbase lists phone +1 212 699-6451. The product is sold as an AI conversation data quality platform. QA and CX teams ingest conversations from contact center and adjacent sources, score them with Auto QA and custom scorecards, and use coaching, calibrations, screen capture, and AskAI to act on the results. Official use cases include compliance risk, missed sales, churn detection, chatbot monitoring, BPO governance, and voice-of-customer analysis. The homepage names Angi, Resident, and DraftKings. The case-study index also names Brex, SpotOn, Betterment, Etsy, Lyft, Peloton, Mailchimp, Squarespace, Staples, Headspace, and others. The pricing page also states the product is trusted by 100K-plus team members around the globe, which is a usage claim rather than an employee count. Pricing is quote-only via a form. The company is not publicly traded. LinkedIn lists the firm as privately held and founded in 2013. No official employee headcount or revenue figure appears on the vendor site, Wikipedia, or IR. Third-party reports of a Rippit rebrand were not confirmed on the official MaestroQA pages opened for this file, which were still live under maestroqa.com.

MaestroQA Features

1. Auto QA: Analyzes 100 percent of tickets and conversations with custom LLM, phrase-match, and process metrics, then flags items for human review.

2. Scorecard builder: Customizable QA scorecards that measure the behaviors a team actually cares about.

3. Coaching workflows: Onboarding and coaching sessions tied to scored conversations.

4. Calibrations: Workflows that align graders and Auto QA scoring.

5. Screen capture: Records multiple interactions at once for chat and SMS QA.

6. Transcriptions: Omnichannel transcripts used for QA and search.

7. AskAI and AI platform: GPT-style prompting over conversation data, with LLM calibration for scoring accuracy.

8. Report builder and dashboards: Custom QA reporting, leaderboards, root-cause analysis, and performance views.

MaestroQA Pricing

No public rate card. The pricing page states MaestroQA creates tailored solutions and sends pricing after a form submission and discovery call. No seats, usage units, or dollar amounts are listed on the vendor site.

MaestroQA Customers

Angi; DraftKings; Brex; Resident; SpotOn; Betterment; Etsy; Lyft; Peloton; Mailchimp; Squarespace; Staples; Headspace; Stitch Fix; Greenhouse; Upwork; Taskrabbit; SeatGeek; Zola; Dialpad

MaestroQA Socials