Lorikeet

HQ: Australia
Founded Year: 2023
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Lorikeet software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Lorikeet software.

Description:Lorikeet is an AI customer concierge platform built for complex, regulated companies in fintech, healthtech, and related categories. Agents resolve issues end to end across phone, SMS, chat, email, and WhatsApp by following company SOPs, calling tools such as Zendesk and Stripe, and escalating with context when a human is required. The company emphasizes safe, auditable action taking with granular permissions rather than FAQ deflection, and positions the product for high-stakes workflows where accuracy and compliance matter. Founded in mid-2023 by Steve Hind and Jamie Hall and publicly launched later, Lorikeet raised a thirty-five million dollar Series A led by QED Investors in August 2025, with participation from Blackbird, Square Peg, Skip Capital, Capital49, Operator Partners, Airtree, and Athletic Ventures. The company press release states total funding over fifty million dollars and names customers including Airwallex, Linktree, Flex, and Eucalyptus. Pricing is public and resolution-based, with Start and Scale monthly plans plus Enterprise custom contracts.

Lorikeet Call Center AI Software

About Lorikeet

Lorikeet provides universal AI concierges that resolve high-stakes customer problems across the lifecycle, not just answer help-center questions. The platform matches workflows, uses customer systems and APIs, and hands off to humans when needed with investigation already done. Channels include phone, SMS, chat, email, and WhatsApp. Security and compliance features on published plans include SOC 2 Type 2, ISO 27001, and HIPAA BAA options on higher tiers. Founders Steve Hind and Jamie Hall built the company with roots in Sydney and a team spanning Australia and the United States. The about page describes a focus on precise, trustworthy action taking for regulated sectors such as financial services and healthcare, with guardrails that gate risky operations. In August 2025, Lorikeet announced a thirty-five million dollar Series A led by QED Investors via PR Newswire, citing tenfold revenue growth since public launch and unicorn customers across the United States, Europe, and Australia. Named customers in that release include Airwallex, Linktree, Flex, and Eucalyptus. Public pricing charges only for successfully resolved tickets, with Start at one thousand five hundred dollars per month and Scale at four thousand dollars per month when paid annually, plus Enterprise custom pricing. Australian company details on the site include ABN 53 669 390 149. Exact headcount and revenue figures beyond the growth claim are not published on the sources used here.

Lorikeet Features

1. Omnichannel AI concierge across phone, SMS, chat, email, and WhatsApp

2. End-to-end resolution of complex SOP-driven workflows

3. Integrations with tools such as Zendesk, Stripe, and internal APIs

4. Smart escalation to humans with investigation context included

5. Granular permissions and dynamic gating for safe, auditable actions

6. Pay-per-successful-resolution commercial model

7. Automated QA, routing, and analytics tagging options

8. Security controls including SOC 2 Type 2, ISO 27001, and HIPAA BAA on eligible plans

Lorikeet Pricing

Published on lorikeetcx.ai/pricing (USD). Start: $1,500/month paid annually for SMBs and startups under 5,000 monthly tickets, with chat/email/SMS resolution credits at $0.95 and voice resolution at $1.50 for resolutions up to 3 minutes; routing/analytics tagging $0.30 per ticket; automated QA $0.30 per ticket; no per-seat charges; implementation included. Scale: $4,000/month paid annually for 5,000 to 20,000 monthly tickets, with chat/email/SMS at $0.80, voice at $1.20, routing/QA at $0.25. Enterprise: custom for 20,000+ tickets or complex implementations. Vendor states customers do not pay for tickets they are unhappy with.