LivePerson

HQ: United States
Founded Year: 1995
Est. # Employees: 615
Revenue: $243.7 million (FY2025)
This is merely an estimate of annual revenue for LivePerson.
Company Type: Public (LPSN)
Category: Call Center AI
This is CXSpy's primary classification of the LivePerson software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the LivePerson software.

Description:LivePerson, Inc. sells a conversational AI and digital-engagement platform for enterprise brands. The product orchestrates AI and human agents across messaging channels, allows customers to bring their own LLM, and is marketed for revenue, loyalty, and insights rather than ticket deflection alone. Official about copy says the company was founded in 1995, cites 18,000-plus brands and seven global locations, and claims large shares of certain Fortune 500 verticals (those percentages are vendor marketing). Form 10-K reported 615 full-time employees as of December 31, 2025 and FY2025 revenue of $243.7 million (PitchBook/SEC compilation). Headquarters is 530 7th Avenue, New York. The stock trades on Nasdaq as LPSN. Pricing is not a public self-serve rate card on the pages fetched; enterprise deals are sales-led. The about page’s “900+ dedicated employees” figure conflicts with the 10-K and is not used here.

LivePerson Call Center AI Software

About LivePerson

LivePerson, Inc. (Nasdaq: LPSN) is a New York conversational-AI company founded in 1995. It sells a platform for branded messaging and AI/human agent orchestration across digital channels. Contact-center and digital-CX buyers use it to run bots and people in one conversation layer, including bring-your-own-LLM deployments. FY2025 revenue was $243.7 million; employees were 615 as of December 31, 2025 (Form 10-K). HQ is 530 7th Avenue, Floor M1, New York. No 2025–2026 change-of-control was sourced. Named customers were not listed on the fetched official about or home pages.

LivePerson Features

1. Conversational AI orchestration — AI and human agents across digital channels.

2. Bring your own LLM — Vendor-stated ability to plug in a customer-chosen model without rip-and-replace.

3. Omnichannel messaging — Customer-chosen timing and channel for brand conversations.

4. Enterprise security and compliance — Official mention of GDPR, HIPAA, and PCI DSS.

5. Conversation analytics — Insights marketed as turning CX into a growth engine.

6. Scale messaging — Vendor claim of over a billion messages a month on the homepage.

LivePerson Pricing

LivePerson sells enterprise conversational-AI subscriptions. A public 2025–2026 dollar rate card was not found on liveperson.com in this pass. Pricing is sales-led / not a public rate card.

LivePerson Socials