Hiver

HQ: United States
Founded Year: 2011
Est. # Employees: 200
Company Type: Privately Held
Category: Help Desk
This is CXSpy's primary classification of the Hiver software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Hiver software.

Description:Hiver is a customer service platform that grew out of the Gmail inbox and now sells an omnichannel help desk with AI agents. The company was founded in 2011 as GrexIt by Niraj Ranjan Rout, its chief executive, and Nitesh Nandy, its chief technology officer, and it renamed itself Hiver in 2015. It is based in San Jose, California, with most of its team in Bengaluru, India. Hiver first became known for letting support, finance, and operations teams manage shared inboxes such as support@ or billing@ directly inside Gmail, with assignment, collision alerts, and reporting. In October 2026 it launched Hiver Omni, a standalone agentic platform that adds AI agents, an AI copilot, ticketing, and workflows across email, live chat, Slack, voice, and self-service for teams handling complex support. Hiver raised a $22 million Series B led by K1 Capital in 2022 and says more than 10,000 teams use its software. Paid plans start at $25 per user per month on annual billing. Customers named by Hiver include Flexport, Egnyte, Bynder, and Ping Identity.

Hiver Help Desk Software

About Hiver

Hiver began in 2011 as GrexIt, a tool for sharing Gmail labels across a team. Co-founders Niraj Ranjan Rout and Nitesh Nandy rebuilt the product into a shared inbox and help desk that lived inside Gmail, and the company took the Hiver name in 2015. The idea was simple: teams that already worked in Google Workspace could assign emails, track status, leave internal notes, and measure response times without moving to a separate ticketing system.

That Gmail-native help desk carried the company for most of the past decade. Hiver raised $4 million in 2018 from Kalaari Capital and Kae Capital, took $4 million in debt from Mars Growth Capital in 2021, and closed a $22 million Series B led by K1 Capital in March 2022. It says more than 10,000 teams now use its software, and it employs more than 200 people across its San Jose headquarters and Bengaluru office.

In October 2026 Hiver launched Hiver Omni, which repositions the company as an agentic customer service platform for complex support. Omni runs as a standalone web application as well as inside Gmail. It adds AI agents that resolve and route conversations, AI copilots for human agents, ticketing, cross-team collaboration, and workflow automation, across email, live chat, Slack, a help center, and voice as an add-on.

The customer base leans toward mid-market and technology companies where support issues involve finance, logistics, or account teams. Customers on its site include Flexport, Egnyte, Bynder, Cohere Health, Conservice, and Ping Identity.

Hiver Features

1. Shared inboxes for email with assignment, status tracking, and collision alerts

2. Omnichannel support across email, live chat, Slack, and voice

3. AI agents that answer, triage, and route customer conversations

4. AI copilot for human agents with reply drafting and summaries

5. Ticketing with SLAs, internal notes, and cross-team collaboration

6. Workflow automation and rules for routing and escalation

7. AI help center, customer portal, and CSAT surveys

8. Works as a standalone web app or natively inside Gmail, with analytics and reporting

Hiver Pricing

Hiver publishes pricing for Hiver Omni. The Growth plan costs $25 per user per month billed annually or $35 billed monthly. The Pro plan costs $55 per user per month billed annually or $65 billed monthly and adds a customer portal, Slack channel support, SLAs, CSAT surveys, advanced analytics, and API access. The Elite plan costs $85 per user per month billed annually or $95 billed monthly and adds AI QA among other features. Voice for inbound and outbound calls is sold as an add-on. A free trial is available.