Freshworks

HQ: United States
Founded Year: 2010
Phone: (650) 513-0514
Est. # Employees: 4500
Revenue: $838.8 million (FY2025 ended December 31, 2025)
This is merely an estimate of annual revenue for Freshworks.
Company Type: Public (FRSH)
Category: Help Desk
This is CXSpy's primary classification of the Freshworks software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Freshworks software.

Description:Freshworks Inc. sells AI-first service operations software for customer experience (Freshdesk suite) and employee/IT experience (Freshservice, Device42, FireHydrant) plus Freddy AI Agents, Copilot, and Insights. The company markets uncomplicated, fast-to-deploy alternatives to legacy ITSM and help desks. Freshdesk public plans (annual) are Growth $19, Pro $55, and Enterprise $89 per agent per month, each including the first 500 Freddy AI Agent sessions; extra sessions are $49 per 100, Copilot is $29/agent/month, and day passes and connector tasks are usage-priced. Official copy says 74,000-plus businesses in 120-plus countries use Freshworks. FY2025 revenue was $838.8 million with about 4,500 full-time employees as of December 31, 2025 (Form 10-K). Founded in 2010 in Chennai as Freshdesk, the company is headquartered at 2950 S. Delaware Street, Suite 201, San Mateo, and trades as Nasdaq: FRSH. It acquired FireHydrant in January 2026 after agreeing the deal in December 2025.

Freshworks Help Desk Software

About Freshworks

Freshworks Inc. (Nasdaq: FRSH) is a San Mateo software company founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy. It sells Freshdesk for customer service and Freshservice for IT/employee service, with Freddy AI as the assistant and agent layer. Support and IT buyers use published per-agent plans or enterprise contracts. FY2025 revenue was $838.8 million; employees were about 4,500 as of December 31, 2025. Named customers in official materials include Bridgestone, New Balance, S&P Global, Sony Music, Nucor, Woolacombe Bay, Hobbycraft, Ryan Specialty, and iPostal1. FireHydrant closed into Freshworks in January 2026.

Freshworks Features

1. Freshdesk ticketing and shared inbox — Email and ticket handling with routing, SLAs, and a customer portal.

2. Freddy AI Agent — Autonomous service sessions (first 500 included on listed plans; extra sessions metered).

3. Freddy AI Copilot — Agent writing and assist add-on at $29/agent/month on the Freshdesk card.

4. Freddy AI Insights — Analytics on the Enterprise plan.

5. Knowledge base and customer portal — Self-service content and ticket submission.

6. Intelligent and skill-based routing — Pro and Enterprise routing and multiple SLA policies.

7. Freshservice ITSM — Employee and IT service management on a separate product family.

8. Marketplace connectors — Connector-app tasks sold in packs on the pricing page.

Freshworks Pricing

Public 2026 Freshdesk annual list: Growth $19, Pro $55, Enterprise $89 per agent/month. Freddy AI Agent: first 500 sessions included; $49 per additional 100 sessions. Freddy AI Copilot $29/agent/month. Day passes $2/$7/$12 depending on plan. Connector tasks $80 per 5,000. 14-day Enterprise trial. Freshservice and other products have separate cards. Enterprise security/custom terms remain sales-led.