Encore AI

HQ: United States
Founded Year: 2022
Company Type: Privately Held
Category: Call Center AI
This is CXSpy's primary classification of the Encore AI software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Encore AI software.

Description:Encore AI is an enterprise agentic customer interaction platform that turns recorded calls, chats, emails, and CRM history into AI agents built to drive revenue rather than ticket deflection. Formerly Insait IO, the company uses patented Interaction Mining to break conversations into stages, surface what top performers do differently, and package those playbooks into assisted Wingman coaching or fully autonomous Autopilot journeys across voice, chat, SMS, WhatsApp, IVR, and related channels. The product targets regulated, high-stakes industries, with a customer base concentrated in financial institutions and other organizations where conversations directly affect conversion, onboarding, collections, and retention. Encore reports more than forty enterprise customers globally and raised a thirty million dollar Series A in July 2026 led by Team8 with Planven, The Garage, Lukatz, and participating banks and insurers. Headquarters are in New York, with a global presence across APAC and EMEA, and the company says proceeds will expand U.S. sales and large financial institution deployments.

Encore AI Call Center AI Software

About Encore AI

Encore AI builds revenue-focused AI agents by mining an organization's own customer interactions. Founded in 2022 as Insait IO by CEO Dr. Dvir Ginzburg and rebranded in 2026, the platform ingests calls, chats, emails, funnel stages, and CRM data, then maps revenue leaks and winning tactics into adaptive playbooks. Wingman coaches human reps in real time. Autopilot runs end-to-end journeys without live human involvement. Both modes are positioned for banks, insurers, healthcare providers, and other regulated operators that need consistent conversion, onboarding, upsell, and recovery outcomes across channels and languages. The company site frames Interaction Mining as patented technology that compounds performance as more conversations flow through the system. TechCrunch reported a thirty million dollar Series A led by Team8 in July 2026, with Planven, The Garage, Lukatz, and financial institution participants. The company declined to disclose exact revenue or valuation while stating annual recurring revenue grew more than five times since its seed round. Calcalist reported roughly fifty employees across Israel, New York, and Australia, and said the platform is deployed at more than thirty organizations. Public pricing is not listed on the vendor site. Named customers disclosed in press coverage include Harel and Bank Leumi, which first used the product and later invested. Proceeds are earmarked for U.S. sales expansion and additional large financial institution deployments.