Dixa

HQ: Denmark
Founded Year: 2015
Phone: +45 89 88 62 60
Company Type: Privately Held
Category: Customer Engagement
This is CXSpy's primary classification of the Dixa software. The software may fit other categories as well.
Type: platform
CXSpy classifies CX software in one of two types (a platform or a tool). This is our view of the Dixa software.

Description:Dixa is an agentic customer service platform built for mid-market ecommerce and consumer brands. It was founded in Copenhagen, Denmark, in 2015 and keeps headquarters at Artillerivej 86, Copenhagen, with additional offices listed in London and a New York postal address. Official pages describe a unified workspace for phone, email, chat, WhatsApp, and social, plus Mim, Dixa's AI agent for autonomous resolution of routine inquiries such as refunds, tracking, and order changes, and AI Co-Pilot for agent assistance. The stack also includes Conversation Engine routing and automation, Team Hub agent workspace, and Discover performance and Auto-QA tools. Dixa says it serves 850-plus to 1,000-plus ecommerce brands across 42 countries. Public pricing lists Growth at 89 euros, Ultimate at 139 euros, and Prime at 179 euros per agent per month, with Mim AI priced at a flat 0.35 euros per conversation. Named customers on Dixa.com include tink, Smartphonehoesjes, Stayforlong, Oliver Bonas, Rapha, Hobbii, Contorion, Celebrate Company, Mejuri, Monica Vinader, and Adanola. Dixa is private. No vendor-stated current employee count or revenue figure was found on primary official pages.

Dixa Customer Engagement Platform

About Dixa

Dixa is a privately held customer service software company founded in Copenhagen in 2015. Headquarters are at Artillerivej 86, st. tv., 2300 Copenhagen S, Denmark, with a London office and a New York postal address. Dixa positions itself as an agentic CS platform for ecommerce and consumer brands rather than a narrow ticketing help desk alone: every plan includes contact center channels (phone, email, forms, chat, social), knowledge base, Mim AI Agent, intelligent routing, IVR, and call recording. Product modules include unified Channels, Conversation Engine automation, Team Hub, Discover performance and Auto-QA, Mim for autonomous chat, email, and WhatsApp resolution, and AI Co-Pilot for drafting, translation, and suggestions. Official materials cite 850-plus brands across 42 countries (about page) and 1,000-plus ecommerce brands in FAQ copy. Public pricing publishes Growth 89 euros, Ultimate 139 euros, and Prime 179 euros per agent per month, with Mim at 0.35 euros per conversation. Named customers include tink, Smartphonehoesjes, Stayforlong, Oliver Bonas, Rapha, Hobbii, Contorion, Celebrate Company, Mejuri, Monica Vinader, and Adanola. Contact phones include Denmark +45 89 88 62 60 and US toll-free +1 888 910 7555. There is no public ticker. Current headcount and revenue are not stated on primary official pages.

Dixa Features

1. Unified Channels for phone, email, chat, WhatsApp, Instagram, Facebook Messenger, SMS, and social in one conversation history.

2. Mim AI Agent that resolves routine ecommerce inquiries (refunds, tracking, order changes, FAQs) and hands off with context.

3. AI Co-Pilot for suggested replies, draft improvement, translation, and knowledge surfacing.

4. Conversation Engine with visual no-code routing and automation by skill, language, priority, or VIP rules.

5. Team Hub agent workspace with orders, loyalty status, past conversations, and AI-suggested replies on one screen.

6. Discover performance analytics with Auto-QA scoring against custom criteria.

7. Native contact center features in every plan: IVR, call recording, callbacks, voicemail, and SLAs.

8. Ecommerce integrations including Shopify, Magento, WooCommerce, Klaviyo, and multi-brand or multi-store setups.

Dixa Pricing

Public list prices on dixa.com/pricing (EUR): Growth €89/agent/mo, Ultimate €139/agent/mo, Prime €179/agent/mo (annual billing saves 20%). Mim AI Agent billed at a flat €0.35 per conversation (updated July 2026). AI Co-Pilot, Quality Assurance, Advanced Insights, Voice Transcription, SSO, and seasonal agents available as add-ons. GBP also offered on the pricing page.